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CarMax

103 reviews

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25560 Madison Ave, Murrieta, CA 92563, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in California

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Service	Sub Service	Average Price Range
Car Sales	Used Car Purchase	$15,000 - $30,000 Call to Book
	New Car Purchase	$30,000 - $50,000 Call to Book
	Trade-In Valuation	$5,000 - $15,000 Call to Book
Car Selling	Instant Cash Offer	$5,000 - $15,000 Call to Book
	Private Sale Consultation	$100 - $300 Call to Book
	Trade-In Selling	$5,000 - $10,000 Call to Book
Car Financing	Loan Pre-Approval	Free Call to Book
	Financing Options Consultation	Free Call to Book
	Loan Payment Assistance	Free Call to Book
Vehicle Service	Oil Change	$30 - $75 Call to Book
	Brake Service	$100 - $300 Call to Book
	Tire Rotation	$20 - $50 Call to Book
Customer Support	Sales Support	Free Call to Book
	Post-Purchase Assistance	Free Call to Book
	Service Department Queries	Free Call to Book

ABOUT Services Excellence Summary

CarMax's unwavering dedication to innovation and commitment to excellence fuels its status as the largest used car retailer in the United States. "No haggle" pricing was CarMax's pilot into industry disruption. This initiative changed the high-pressure and loathed car-buying process, creating an open and honest experience. Since then, CarMax has set the bar for customer experience. Today, we enable customers to buy cars on their terms: these include both purchasing online, in our dealerships, or a blend of these methods. Our distinct Love Your Car guarantee combines our flexibility with an industry leader's Love Your Car extended warranty (find out more). This program includes 24-hour test drives and 30-day return policies (up to 1500 miles). This unveiling of a groundbreaking car-buying experience is something no other business has ever seen.

SUMMARY Reviews Summary

CarMax reviews from the Murrieta, CA, store are full of compliments about the sales personnel. Majority of the reviews praise the staff, including William, Danielle, and Ruben, for being knowledgeable, patient, and helpful. Vehicle prices and negotiation experiences are also discussed. According to many customers, Carmax prices are just and fair. Reviewers express gratitude for straightforward and hassle-free negotiation experiences. There are no pushy sales practices. Many customers appreciate how fast the transactions are completed. They are happy when they leave with the car and keys within an hour to two hours. Lastly, the customer service is exceptional. Customers claim that their distinct situations were taken into account and that they felt supported. CarMax customers enjoy recommending the store to their friends and family. A vast majority of CarMax customers recommend the store to their friends and family.