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CarMax

Name: CarMax
Address: Murrieta, US
Telephone: +19514612374
Rating: 4.3786

103 reviews

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+19514612374

Open 9:00 AM-9:00 PM now

25560 Madison Ave, Murrieta, CA 92563, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in California

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ABOUT Services Excellence Summary

CarMax's unwavering dedication to innovation and commitment to excellence fuels its status as the largest used car retailer in the United States. "No haggle" pricing was CarMax's pilot into industry disruption. This initiative changed the high-pressure and loathed car-buying process, creating an open and honest experience. Since then, CarMax has set the bar for customer experience. Today, we enable customers to buy cars on their terms: these include both purchasing online, in our dealerships, or a blend of these methods. Our distinct Love Your Car guarantee combines our flexibility with an industry leader's Love Your Car extended warranty (find out more). This program includes 24-hour test drives and 30-day return policies (up to 1500 miles). This unveiling of a groundbreaking car-buying experience is something no other business has ever seen.

SUMMARY Reviews Summary

CarMax reviews from the Murrieta, CA, store are full of compliments about the sales personnel. Majority of the reviews praise the staff, including William, Danielle, and Ruben, for being knowledgeable, patient, and helpful. Vehicle prices and negotiation experiences are also discussed. According to many customers, Carmax prices are just and fair. Reviewers express gratitude for straightforward and hassle-free negotiation experiences. There are no pushy sales practices. Many customers appreciate how fast the transactions are completed. They are happy when they leave with the car and keys within an hour to two hours. Lastly, the customer service is exceptional. Customers claim that their distinct situations were taken into account and that they felt supported. CarMax customers enjoy recommending the store to their friends and family. A vast majority of CarMax customers recommend the store to their friends and family.

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Reputation Change over time

Pros & Cons

PROS

very helpful (8)

great experience ... (8)

recommend (7)

great customer s ... (4)

fair price (3)

very happy (3)

great service (3)

recommended (3)

highly recommend ... (3)

good communicati ... (2)

Cons

disappointed (2)

very frustrating ... (1)

frustrating (1)

absolutely nothi ... (1)

very disappointe ... (1)

upset (1)

horrible (1)

unprofessional (1)

wasted my time (1)

very slow (1)

CarMax Reviews: 103. Average Rating: 4.4

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