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Review Keywords Analysis

  1. US
  2. CA
  3. Oakland
AutoZone Auto Parts

AutoZone Auto Parts

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Open  7:30 AM-9:00 PM now
807 27th St, Oakland, CA 94607, USA Get Directions
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ABOUT   Services Excellence Summary

AutoZone Auto Parts on 27th St in Oakland, CA, is the largest U.S.-based retailer of automotive parts, including new and remanufactured parts, car maintenance products, and accessories. Get in touch with us or visit your AutoZone store in Oakland for your auto parts needs. You can visit AutoZone Oakland at 807 27th St to get quality car parts and accessories as well as DIY repair advice to keep your vehicle running smoothly. Our AutoZone store in Oakland, CA, also offers free battery testing and battery charging in-store, as well as the Loan-A Tool(r) program. The Fix Finder is a Check Engine Light tool that links to an extensive database of ASE-certified mechanics, assisting you in determining a potential solution to a check engine light code. Remember to use your AutoZone Rewards Account whenever you shop online or visit the store. After you've made five purchases of $20 or more, we'll credit your AutoZone Rewards account with $20. That's our way of expressing gratitude for choosing AutoZone.

 

SUMMARY   Reviews Summary

Overall, the most important features are the store staff's exceptional friendliness and experience in helping clients find the right parts and providing good customer service. For example, one rater commented positively on Jose and Joey. Customers frequently note that employees are patient, encouraging, and display specific knowledge about a given purchasing experience, with this reviewer applauding Jose for walking him through various parts. It shows that employees truly care about customer satisfaction and empowerment. Even in the evening, the clients receive efficient solutions. This is the most common source of positive feedback, most likely due to the workers' teamwork and devotion. It is an additional selling point in contrast with other stores such as O'Reilly. This store has been commended as the most convenient place to purchase car parts due to its large stock and excellent staff assistance. It is why they receive maximum ratings.

 

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Pros & Cons

PROS
very helpful (4)
helped me (3)
helpful staff (2)
super helpful (2)
good customer se ... (2)
definitely come ... (2)
helpful staff (1)
very helpful (1)
great place (1)
fast service (1)
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Cons
unprofessional (2)
horrible (1)
waste of time (1)

AutoZone Auto Parts Reviews: 103. Average Rating: 3.9

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