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OC Auto Mall

48 reviews

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2050 W Chapman Ave Ste 248, Orange, CA 92868, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in California

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Service	Sub Service	Average Price Range (USD)
Vehicle Sales	Used Car Sales	$10,000 - $30,000 Call to Book
	Truck Sales	$20,000 - $40,000 Call to Book
	SUV Sales	$15,000 - $35,000 Call to Book
Financing Assistance	Loan Approval Guidance	$0 Call to Book
	Lender Recommendations	$0 Call to Book
	Interest Rate Negotiation	$0 Call to Book
Car Inspection	Pre-Purchase Inspections	$100 - $200 Call to Book
	Mechanical Checkup	$75 - $150 Call to Book
	Vehicle History Reports	$30 - $50 Call to Book
Customer Service	Customer Inquiry Support	$0 Call to Book
	Post-Sale Support	$0 Call to Book
	Test Drive Arrangements	$0 Call to Book

ABOUT Services Excellence Summary

Welcome to OC Auto Mall – where we make it easy to purchase a car! At OC Auto Mall, we are dedicated to delivering the finest services in our industry. We strive to exceed your expectations while providing high-quality pre-owned vehicles during the car purchasing process. Price, Reliability, and Trust are the Three Things you should look for when purchasing a second-hand car. With our extensive dealer relationships, we can buy lease returns or trade-ins for new vehicles at great prices. By purchasing in bulk, OC Auto Mall can pass on the savings to you! We offer a wide range of financing options to meet your budget needs. We are a family-owned business with over 35 years of experience selling cars both in the U.S. and abroad. Shawn studied sales and after-sales at University and received multiple mechanic/repair certifications. We only stock the vehicles that we would recommend to our family and friends.

SUMMARY Reviews Summary

Many reviews spotlighted Shawn's exceptional salesmanship, praising his friendliness, transparency, and helpfulness. Several first-time car buyers appreciated his no-pressure, stress-free approach, leading them to comfortable deals. One client noticed that Shawn did not adhere to the 'bait and switch' technique employed by other dealerships. A high level of customer trust and satisfaction developed, as Shawn was honest. Most customers stated they enjoyed the 'used car' experience, as each car met their expectations. Shawn was lauded for his in-depth know-how of his products and for giving helpful information, which helped clients make informed decisions about the 'auto' they were buying. A few buyers alluded to the kindness Shawn displayed toward their disabled relatives. Shawn was considerate and made these clients comfortable, demonstrating his commitment to his company’s holistic customer service strategy. These aspects culminated in a generally high loyalty rate among customers and a willingness to use Shawn for future transactions. Businesses with less highly-liked customers misunderstand the feelings of these clients. This has led them to trust small dealerships to adequately fulfill a broad range of requirements.