Welcome to OC Auto Mall – where we make it easy to purchase a car! At OC Auto Mall, we are dedicated to delivering the finest services in our industry. We strive to exceed your expectations while providing high-quality pre-owned vehicles during the car purchasing process. Price, Reliability, and Trust are the Three Things you should look for when purchasing a second-hand car. With our extensive dealer relationships, we can buy lease returns or trade-ins for new vehicles at great prices. By purchasing in bulk, OC Auto Mall can pass on the savings to you! We offer a wide range of financing options to meet your budget needs. We are a family-owned business with over 35 years of experience selling cars both in the U.S. and abroad. Shawn studied sales and after-sales at University and received multiple mechanic/repair certifications. We only stock the vehicles that we would recommend to our family and friends.
Reviews Summary
Many reviews spotlighted Shawn's exceptional salesmanship, praising his friendliness, transparency, and helpfulness. Several first-time car buyers appreciated his no-pressure, stress-free approach, leading them to comfortable deals. One client noticed that Shawn did not adhere to the 'bait and switch' technique employed by other dealerships. A high level of customer trust and satisfaction developed, as Shawn was honest. Most customers stated they enjoyed the 'used car' experience, as each car met their expectations. Shawn was lauded for his in-depth know-how of his products and for giving helpful information, which helped clients make informed decisions about the 'auto' they were buying. A few buyers alluded to the kindness Shawn displayed toward their disabled relatives. Shawn was considerate and made these clients comfortable, demonstrating his commitment to his company’s holistic customer service strategy. These aspects culminated in a generally high loyalty rate among customers and a willingness to use Shawn for future transactions. Businesses with less highly-liked customers misunderstand the feelings of these clients. This has led them to trust small dealerships to adequately fulfill a broad range of requirements.
Frequently asked questions
5 questions
What do OC Auto Mall clients say about the work?
Clients frequently praise Shawn for his honesty, knowledge, and accommodating nature. Many first-time buyers highlight the stress-free experience and the transparency in the car purchasing process, noting the quality of vehicles and customer service.
Does OC Auto Mall offer financing assistance, and how do customers feel about it?
Yes, they provide financing assistance including loan approval guidance and lender recommendations. Customers have expressed satisfaction with Shawn's help in securing the best loans and rates, enhancing their overall buying experience.
What services does OC Auto Mall provide?
OC Auto Mall offers a range of services including Vehicle Sales (Used Car Sales, Truck Sales, SUV Sales), Financing Assistance (Loan Approval Guidance, Lender Recommendations, Interest Rate Negotiation), Car Inspection (Pre-Purchase Inspections, Mechanical Checkup, Vehicle History Reports), and Customer Service (Customer Inquiry Support, Post-Sale Support, Test Drive Arrangements).
Who leads OC Auto Mall, and what experience do they have?
Shawn, the owner, has over 35 years of experience in sales, both domestically and internationally. He holds a university degree in Sales and After Sales, along with several certificates in mechanics and repair, ensuring expert guidance for customers.