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  1. US
  2. CA
  3. Oxnard
Drain Masters

Drain Masters

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Open  00:00-23:59 now
716 N Ventura Rd, Oxnard, CA 93030, USA Get Directions
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ABOUT   Services Excellence Summary

Drain Masters serves Ventura County, Santa Barbara County, and the surrounding areas. Our family-owned and operated company has been in existence since 2011 and relies on over 30 years of experience and dedication to render the best possible services. We prioritize customer service. We get rid of guesswork in our pricing by offering free estimates to our customers during the traditional offices. We make sure that our staff is uniformed, comes on time, and acts professionally. As a company, we are fully licensed, insured, and bonded. We provide a guarantee on all parts and labor. We ensure we provide the best customer service possible and exceed your expectations. We provide a wide range of plumbing services to meet your every need. Our plumbing professionals can handle jobs of all sizes, from installation, repair, and maintenance. Our team has also worked with many companies that manage property and is familiar with the need to communicate often and clearly, be cost-efficient, and minimize disruption to tenants.

 

SUMMARY   Reviews Summary

Drain Masters has overwhelmingly positive reviews, with clients appreciating their fantastic customer service and professionalism. The company is lauded for providing quick responses, particularly in emergencies, with a few reviewers indicating that they arrived within an hour of requesting assistance in the middle of the night. Many clients commend their skilled experts, particularly Baltazar, whose plumbing wizardry is frequently mentioned. The majority of commentaries recommend their pricing as reasonable and efficient, with one even celebrating that the experts were able to minimize the cost of an alternative they suggested. The majority of clients, both residential and commercial, highlight their ability to exceed expectations and come up with solutions. This establishment receives a lot of love and recommendation for its excellent emergency plumbing service, long-term plumbing maintenance, and attitude. Each of the customers for these flood emergency services has five-star recommendations. So, Drain Masters is the one to call if you need plumbing aid anywhere in Ventura because they have an active Michelin guide of nothing but 5-star review stars.. The reviewed suggest that while they arrived as scheduled by the customers' appointment, no emergency took place for them. Many customers left their reviews based on DrainMasters' pricing since it was fair and customer driven. The one said they always say" I have nothing to say just a five star awards. The majority of reviews seem to agree that these are the best people you can do work for. Drain Masters even started using this review for marketing purposes to tell many people that their service is accurate and very efficient as per the many suggestion of the customers about them.

 

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April left a 1 star review
★☆☆☆☆
On TrustAnalytica
Aug 12
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Pros & Cons

PROS
recommend (10)
highly recommend ... (6)
great service (3)
very professiona ... (3)
great customer s ... (2)
reasonable price ... (2)
very happy (2)
great job (2)
fair prices (1)
would hire them ... (1)
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Cons
not recommend (3)
rude (2)
would not recomm ... (2)
very bad service ... (1)
unprofessional (1)
unhappy (1)

Drain Masters Reviews: 46. Average Rating: 3.7

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PLEASE BE CAREFUL OF THIS COMPANY. When two employees came to my house allegedly to clear the main sewer line, I was nervous about signing the contract a second time, so one employee stood in the doorway and blocked my ability to escape while another employee backed me up against a wall while standing an inch from me so I could not move; threatened me that I better sign the contract; and forced me to sign a contract under protest, which I wrote on the contract, even though I was not given the chance to review the contract or the work they claimed to have done that day but did not. Then, when I tried to take what I was told was my copy of the contract from the clipboard it was attached to, the employee, without asking for the contract back, balled up his fists and moved them toward me and I really thought I was going to be hit. The employee then suddenly pulled clipboard with the contract out of my hands so hard that the invoice ripped and I lost my balance and had to step back and to the side to stop myself from falling. It was very terrifying since I was in my own home and the only people around were the two employees who were both much bigger than me. It started when I called them to clean out a main sewer line. While there, the employees said I had roots in my main sewer line and I needed to have the main line hydrojetted. (As it turned out, there were no roots in the main line according to another plumber.) The employees kept trying to tell me that I needed things I actually did not need. For example, they said I needed a new toilet that was already relatively new. They said I needed a new drain pipe that would cost $6,000.00 before I asked a lot of questions, after which they finally said I did not need a new drain pipe. I had signed the contract for a first time when they told me what needed to be done. Though I did pay them, I told them I did not want to sign the written contract a second time due to the things they said to me. That is when they threatened me and corned me against a wall and forced me to sign the contract under protest. As it turned out, they did not clear out the main sewer line. I ended up having to hire another company to come to and actually clear out the main sewer line. When I called the police, they said it was not a criminal matter but a civil matter and I could go to court. Please beware.
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April left a 1 star review
★☆☆☆☆
On TrustAnalytica
3 months ago
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