Semper Solaris

Semper Solaris, serving Riverside, offers top-rated solar and more. Our options include solar panels, Tesla Powerwall battery backup, roofing, and HVAC heating and cooling. We analyze your energy needs to recommend you the best choices. We also cater to Beaumont, Calimesa, and Canyon Lake in Riverside County. Homeowners are increasingly turning to solar panels to power their residences. They are incredibly effective and have garnered support from a variety of people. Solar power has a number of advantages that are unrivaled by other sources of energy, including reduced energy bills, improved home values, and the potential to sell excess energy back to the utility company. Traditional energy sources will not suffice in the long term. You will not have to worry about rising energy costs or power outages.

Semper Solaris reviews majorly offer two contrasting customer experiences. The first experience includes constructive criticism, deadlines infusion and satisfaction assurance by the company`s employees such as Bernie T- A consultant and a customer support Rachael. A potential buyer gives a thorough review of his displeasure because no response after spotting the error and refund release. Another client says that the company is good at wining and dining and unreliable in offering support. Customer support is another predicament with the first client. The poor reviews about customer support were shown multiple times. When insurance and contacts issues occurred, clients could not contact customer support at any time or day. Clients’ emails and calls went unanswered for up 2 weeks, indicating poor company culture. Few and short replies after 2weeks leave the clients unsatisfied. One customer complaint shows that he categorized his issue, but the reply was no solution. The CEO responds to the comments by showing concern but no tangible information, course of action, or problem-solving strategy. Some clients’ comments show how the company can encounter some unexpected challenges, including technology glitches leading to unforeseen errors. One can argue that the company experienced internal inefficiencies. The platform showed that the customer’s various systems, such as payment systems, contained errors. The company did not have a payment plan; instead, they outsource to external companies, making the process lengthy and uncertain. The company should establish an internal system and transactions should remain in the company for monitoring. Fall back plans should be put in place. The company needs more customer support staff 24/7 to attend to clients leaving the customers satisfied.