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Review Keywords Analysis

  1. US
  2. CA
  3. Sacramento

Big 5 Sporting Goods

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Open  9:00 AM-8:30 PM now
6251 Mack Rd, Sacramento, CA 95823, USA Get Directions
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ABOUT   Services Excellence Summary

Big 5 Sporting Goods operates in 11 western states. Big 5 owns and operates 431 stores in 11 Western States as of July 3, 2019. Locate a Big 5 store in your area with our Store Locator. Our conventional sporting goods stores usually have 11,000 square feet of space and all our products. Our products include athletic footwear, apparel, equipment, and accessories, as well as sports products for fitness, camping, running, fishing, team sports, and other outdoor and athletic activities.

 

SUMMARY   Reviews Summary

Big 5 has a diverse consumer base. Many love the service and affordability of the products they buy. Thomas and another employee were of service to clients, letting them know their options and what they are likely to get from customers. The company is also known for its pocket-friendly prices for both its items and the customers. Still, there are a few cases of slow service in some store departments. However, most clients agree that the staff and customer service make purchases easy and enjoyable. Many of the customers remark positively on these aspects. What makes Big 5 special is their friendliness and expertise since debut. One client also mentioned how the company often met all their needs for being a kid and being an adult. A family will appreciate the help and the products in the store. Big 5 proves it can provide quality and offer a wide range of goods that reflect the concerns of their customers.

 

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Pros & Cons

PROS
great prices (3)
helped me (2)
great staff (2)
very helpful (2)
great customer s ... (2)
great place (1)
positive experie ... (1)
friendly and kno ... (1)
good prices (1)
good service (1)
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Cons
horrible custome ... (2)
horrible (2)
bad customer ser ... (1)
not happy (1)
go somewhere els ... (1)
no customer serv ... (1)
rude (1)

Big 5 Sporting Goods Reviews: 100. Average Rating: 4.1

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