Friendly staffRental car assistanceQuick repairsQuality workGreat communicationProfessional staffExcellent customer serviceClean facilityCar looks brand newUpdates on progress
About this business
DBP is a one-stop-shop for repairing any vehicle collision, serving the Sacramento area. In 1976, Duane started this business out of a rented spot in the back of a motorcycle repair shop. Although the venue has changed, other things have stayed the same. We have always been independent, local, and family owned and operated. Kind of like how Sacramento itself has changed from Duane’s to Erik and Kerrie’s and the picket fences and cul-de-sacs to more townhomes and commuter rail.
Hi! We're Erik and Kerrie Kohler. We’re a family with two kids and a messy house who loves getting stuck in traffic with the windows down & music playing. We love and get excited about many things (Erik: motorcycles, Kerrie: wine). However, we especially excited about providing a different, better experience in collision repair.
Hector Quijano is the DBP General Manager, and he began his career in collision repair at 17 after he started sweeping the floors of the shop. He grew up with the business, working as a detailer, body tech, and service manager before becoming GM.ennes
Reviews Summary
Having assessed the reviews, Duane's Body and Paint is an auto repair shop with a stellar reputation. Customers consistently praise their work and personal attention. From their facilities, service, and comprehensive communication through text and phone calls. Customers have accustomed to having rental cars delivered to them, at appealing prices, sometimes without insurance claims. services are varied, from mending what is broken to enhancements customers can pay extra but you will get value back. The staff is professional, friendly, and regularly make customers feel welcome. One client even attested to the excellent service his family has had at Duane's. When you are there, as a woman and not as a manaries are they are welcoming. Peace out to all staff and thank you for all your hard work. Most clients said that the workmanship was impeccable, with the car looking even better than before. This level of consistency over time—including for those who have been there before and who will be coming again—speaks volumes about the shop's reputation. They always strive to provide the best, and customers often vow to return.
Frequently asked questions
7 questions
What do Duane's Body & Paint, Inc. clients say about the work?
Clients frequently praise the quality of repairs and the professionalism of the staff, particularly Hector, the General Manager. Many reviews highlight excellent communication, timely updates, and the meticulous attention to detail in their work, often leaving vehicles in pristine condition.
Does Duane's Body & Paint, Inc. offer assistance with insurance claims?
Yes, they provide comprehensive insurance claims assistance, including claims processing, estimate preparation, and insurance coordination. Reviewers appreciate their help navigating the insurance process, making it easier for customers to manage their claims.
Can I get a full car paint job at Duane's Body & Paint, Inc.?
Yes, they offer a range of paint services, including full car paint, touch-up paint, and custom paint jobs. Reviewers have noted the high quality of their paint work and attention to detail.
How does Duane's Body & Paint, Inc. handle collision repairs?
They provide extensive collision repair services, including accident damage repair, frame repair, and glass replacement. Customers have reported satisfaction with the thoroughness and quality of the repairs performed.
What detailing services does Duane's Body & Paint, Inc. provide?
Duane's offers detailing services that include exterior detailing, interior detailing, and full detailing. Many clients appreciate the complimentary detailing that is often done after repairs, enhancing the overall customer experience.
Does Duane's Body & Paint, Inc. offer rental car assistance?
Yes, they facilitate rental car services, allowing customers to have rental cars delivered to their location. Reviewers have mentioned the convenience of this service, making the repair process smoother.