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Review Keywords Analysis

  1. US
  2. CA
  3. San Diego
Ken's Auto Center
Ken's Auto Center
Ken's Auto Center

Ken's Auto Center

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9555 Black Mountain Rd Ste F & G, San Diego, CA 92126, USA Get Directions
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4.9

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ABOUT   Services Excellence Summary

Ken's Auto Center is a San Diego-based company owned by Ken, a man whose story is a little bit different. Born abroad, after moving to San Diego, he cherished his childhood memories. They include cycling through the city streets, including College Grove and State University. He enjoyed exploring empty lots and streets as he rode back home every night. Ken’s fears of hard work have been non-existent. At the age of twelve, he began his paper route. This continued throughout high school, even as he played football and baseball for the Crawford High teams. However, what defined his day was his 4 a.m. routine as he went to work. After that hour of sleep, he went to school, practiced sports, or participated in a game. Past his busy schedule, the 57 Bel Aire Chevrolet two-door hardtop was his love for cars. Ken's father, an expert at fixing family cars, mentored him, hence his passion for vehicle repair. Ken later moved to Arizona Automotive Institute after graduating from high school. After graduation, he came back to San Diego and worked at City Chevrolet, Morena Blvd. His total span as a mechanic was about 20 years. During those years, Ken saw a commonality in the repair shops he passed by; that was lack of honesty or customer service. Most customers were not knowledgeable about auto repair and put their trust in the shops to inform them and conduct the repair work. This aspect is still missing in several shops, according to Ken. “I wanted a shop where trust wouldn’t be a concern. A shop prioritizing honesty and customer care. A shop I’d wish to visit myself”, he said as he narrated his experience. This led to the creation of Ken's Auto Center, a dream he had as a child. My shop is open to customers with any challenge. They can drive out without a thing. I was awarded the title "The Fixer" from years in watch repair. My years of experience in watch repairs have earned me the title "The Fixer". I am always excited to fix customer cars in my shop. My customers and employees are happy about this. I am glad to have capable auto repair technicians who also have good customer service. These technicians communicate transparently with the customers, and always make sure their vehicles are well taken care of. This makes them feel confident and willing to bring their vehicle to me for any other repair services they may need. Finally, they will be willing to refer their friends, family members, and workmates who need auto repair services in Ken's Auto Center.

 

SUMMARY   Reviews Summary

Ken's Automotive has received overwhelmingly positive comments from customers, citing exceptional service and integrity. Most laud the shop's honesty and fair pricing. They are described as reliable and professional, and they prioritize customer satisfaction. Certain reviews noted that the staff is courteous and welcoming. Ken and his team are regarded as trustworthy and thorough, ensuring that customers are happy and informed. Many have praised their work in critical situations, stating that they saved them from significant financial loss by identifying and resolving issues systematically. Customers have also thanked Ken for his clear communication and advice. Smaller businesses continue to benefit from positive experiences and increased customer loyalty. The consensus on Ken's Automotive is that you must visit and they have unanimously recommended it so that they can help you with your auto's service needs.

 

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Pros & Cons

PROS
recommend (10)
highly recommend ... (6)
great service (5)
recommended (4)
great job (3)
reasonably price ... (3)
great place (2)
reasonable price ... (2)
highly recommend ... (2)
very professiona ... (2)
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Cons
very expensive (1)
expensive (1)
Ken's Auto Center Reviews: 99. Average Rating: 4.9
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