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Mattress Firm Hillcrest

Name: Mattress Firm Hillcrest
Address: San Diego, US
Telephone: +16192951110
Rating: 4.84

100 reviews

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+16192951110

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1202 University Ave, San Diego, CA 92103, USA Get Directions

adjustable bed BEST Electric Adjustable Bed in United States BEST Electric Adjustable Bed in California

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ABOUT Services Excellence Summary

Call our team at Mattress Firm Hillcrest if you want to achieve a greater sleep experience. We are always working towards ensuring you get a great evening of rest. You may wonder about our secret. Our Sleep Experts train for over 200 hours to personalize a solution for you. We retail leading brands, including Sealy, Tempur-Pedic, Serta, and Sleepys, at the most competitive prices. We have a long, over 90 years’ history of helping people sleep better. Locating the perfect mattress has never been this easy. Mattress Firm understands that it is all about finding the perfect mattress for your needs at a price you can afford. What began as just a few mattress stores is now a nationwide brand with over 2400 locations which explain the success of this model. Each Sleep Expert(r) starts their profession after 80 hours of training. This training is inadequate. This isn't a typical training program. Mattress Firm thinks that if its workers are happy, the consumers will be satisfied with their high-quality service. Every employee is excited to go to work each day and comes home satisfied. Our customers are shocked at what our Sleep Experts (r) can do. This is the Love Your Mattress Guarantee. This simply means you will get the best comfort, selection, price, and value for your mattress.

SUMMARY Reviews Summary

Overall, the feedback for Mattress Firm is positive, with Jessica and Tony being highly praised for their excellent customer service. Numerous reviews applaud Jessica's knowledge, helpfulness, and patience in helping consumers choose the appropriate products, often requesting to return. Tony is likewise lauded for his expertise, patience, and relaxed retail style. Many reviews mention that both sales representatives provided a low-stress experience. Furthermore, the store stock is significant, and the online price match and delivery options are emphasized. There is no mention of negative customer experience. In conclusion, consumers characterized their experiences as satisfactory and would recommend the store to others.

John Doe left a 5 star review

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Reputation Change over time

Pros & Cons

PROS

very helpful (11)

very knowledgeab ... (6)

helped me (6)

recommend (5)

highly recommend ... (4)

excellent servic ... (3)

great customer s ... (3)

helpful and know ... (2)

absolutely amazi ... (2)

affordable (2)

Cons

not happy (1)

uncomfortable (1)

stay away (1)