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Mossy Auto Exchange

Name: Mossy Auto Exchange
Address: San Diego, US
Telephone: +18582605091
Rating: 4.725

40 reviews

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+18582605091

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4615 Mission Bay Dr, San Diego, CA 92109, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in California

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ABOUT Services Excellence Summary

Family patriarch Wiley Mossy began selling cars in 1921 with the dream of opening his dealership. This 90-year success story shows how well the Mossy family has adapted to market changes and customer needs. Wiley encountered problems as the auto industry evolved, including manufacturer strikes, wage inflation and the decline of the business during wartime. Wiley embraced the challenge by involving his grandsons and sons in the family business.

SUMMARY Reviews Summary

The feedback from multiple customers about Mossy Automotive Exchanges shows that their operations are top-notch, with a helpful and considerate team. Predominantly, the client satisfaction reports focused on the courtesy and helpfulness of one of the team members, Amir Siry. Many customers seem to have interacted with Amir, who impressed them thanks to his grasp of the subject matter and how quick and simple the process became under his guidance. Special recognition and a five-star review were dedicated to his efforts to locate and deliver a used Mercedes Benz car, demonstrating his commitment to excellent customer care. His good work often had a ripple effect, and many customers say they're ready to partner with Mossy again in the future, thereby signaling a high level of trust and customer satisfaction. Information provided by Bryan and Amir, especially on financing and selling a car, shows what a rewarding experience this is for any new customer in the car industry. Despite the high competition, the store is still popular and doing well.spawned to Amir, making his work an example in action. Giving the team member an unassuming look that was made up of a symbolic approach to the process is the type of customer treatment many who had his services would recommend to their companions.

Liam left a 1 star review

★☆☆☆☆

On TrustAnalytica

Apr 04

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Reputation Change over time

Pros & Cons

PROS

recommend (9)

great experience ... (5)

highly recommend ... (4)

very comfortable ... (2)

very helpful (2)

great job (2)

best experience (2)

good experience (2)

helped me (2)

very kind (1)

Cons

stay away from h ... (1)

stay away (1)

unhelpful (1)

Mossy Auto Exchange Reviews: 40. Average Rating: 4.7

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Reviews (1) Google Reviews (39)

Liam

on Trustanalytica

Fix negative reputation Fix negative reputation

STAY AWAY FROM HERE!!! I sold my car to Jaime over two weeks ago and still have not received my payment. I’ve texted him multiple times and have got “Let me check on that” back, and then never heard from him again. Typical sleazy used car dealership, where the salespeople pretend to be all buddy-buddy with you and then once they have your car they couldn’t care less. Sell to Carvana or KBB, better price and won’t have to deal with this nonsense. Edit (4/4/23): They did not pay off the loan on time and I got charged an extra car payment. Only got them to pay off the car and give me my check by taking time off of work to go to the dealership and not leave until I had a check in hand. I talked to Jaime, who was cold and unhelpful. I then talked to the Manager, Jason Jaffe, who condescendingly wrote out numbers on a piece of paper to explain how basic math works. Overall, they gave me the runaround to try and gaslight me into thinking it was my fault it took them so long to pay off the car and cut me my check. After, they called and begged me to take down this review. If you experience a similar problem, I encourage you to report them to the DMV/BBB for violation California Code, Vehicle Code - VEH § 11709.4.