Rob's Electrical Services

My boyfriend found this business from a $25 off coupon. He called about a few outlets that weren't working and a lady told him over the phone that the minimum service fee is $200. 2 guys came and found the breaker switch appeared off but was not fully switched off, and nothing needed replacing. The work done was equivalent to a free estimate. The technician mentioned an hourly rate of less than $200 per hour, but did not know what to charge me. The technician contacted his supervisor and came back with a quote of $300. I told him the lady said $200 on the phone and he made a call to try to lower the price because even he admitted it was pricy for such a short time. He said he could only get it down to $250 and that I could call the owner to sort out the payment. The lady who told my boyfriend $200 calls me to collect the $250. First she denies that she ever said $200 and that it was always a $300 minimum. Then when I mention the $25 off coupon for the first time, she says they don't do coupons! When I tell her I'm staring right at it, she asks where I found it. I tell her it's in this month's local newsletter. She has a side conversation and then says the $250 was including the coupon...she didn't even know it existed until I told her! I ended up paying $250 to end the senseless conversation and get them off my back. I filed a complaint with Better Business Bureau. Hard to find a company that cares less about its customers. The fact that they couldn't even hold true to a $25 coupon says it all.