Bow Joy Services

Beware of Spencer Chase and Bow Joy Services – Unreliable despite good ratings. I trusted Spencer Chase of Bow Joy Services after finding him on Yelp, where he had positive ratings and reviews. Unfortunately, those reviews could not have been further from my experience. My engagement with him resulted in over six months of delays, broken promises, and, ultimately, a demand for a refund after he failed to deliver any results. In December 2023, I paid Spencer $2500 upfront to assist with a REAL ID and Schengen visa. As a frequent business traveller, I needed these documents handled reliably. Initially, everything seemed professional—he confirmed receipt of payment promptly and outlined the next steps. It quickly became apparent that he had no intention of delivering on his promises. Timeline of Events (Note: This timeline highlights the major events but does not capture the full extent of our communication efforts. Over six months, I sent 47 messages and emails to Spencer, of which he responded to only 12. Most of his responses were vague or unhelpful, delaying the process further.) 29 days after payment (January 25, 2024) – Progress: 0% I shared all the required details for the REAL ID process, including my availability, but Spencer failed to provide updates. There was no clarity on timelines, documents needed, or next steps. The silence was frustrating, especially considering I'd already paid in full. 56 days after payment (February 21, 2024) – Excuse: "Overseas" Spencer claimed he was "overseas" and unavailable to attend a meeting, causing further delays. This marked the start of his repeated excuses and unavailability. Still, there was no progress on the REAL ID or the Schengen visa. 86 days after payment (March 22, 2024) – Vague Promises After persistent follow-ups, Spencer promised updates "by this afternoon/evening" but failed to deliver. He asked for my travel details but took no action after receiving them. It became clear that he was not prioritizing our case. 154 days after payment (May 29, 2024) – Escalation to Management After months of vague responses, I wrote to him again, and we did get a response—now citing reasons like being "out of office." 175 days after payment (June 20, 2024) – Termination I formally terminated Spencer's engagement after nearly six months of no deliverables. He consistently failed to respond to urgent follow-ups and did not initiate either the REAL ID or the Schengen visa process. 192 days after payment (July 5, 2024) – Refund demanded with threat of legal action I emailed Spencer demanding an immediate refund of $2500 for services not rendered. 202 days after payment (July 15, 2024) – Final Reminder A follow-up email reiterated the demand for a refund and warned of stringent legal action if Spencer remained unresponsive. Despite this, he failed to respond or act. A word of advice If you're considering Spencer Chase or Bow Joy Services, I strongly urge you to reconsider. Whether you're an individual traveller or a business looking for reliable documentation services, this is not someone you can trust. Please do your due diligence: Verify recent reviews, ask for references, and avoid making full advance payments unless you are sure of their credibility. Don't be fooled by good ratings: Positive reviews can create a false sense of security, as they did for me. Visa and documentation processes are too critical to leave in the hands of someone who is this unreliable. This was a complete failure of trust and professionalism. Learn from my mistake and choose someone who values your time, money, and trust. Avoid Spencer Chase and Bow Joy Services at all costs.