San Francisco Gymnastics Inc

Has really fallen from its peak. Besides the fact that my kids don't enjoy going and haven't learned much in the last year, the office has begun to engage in horrible business practices of autocharging your card even if you tell them you're not interested in continuing. We specifically declined enrollment for the fall when the manager called us in May, and only signed up via flex cards for the summer. The flex cards also have a checkbox where you can indicate if you want a fall spot saved, and we didn't check that box. They sent emails with subject heading of "fall semester - further action required" which I ignored naturally because I was not interested in enrolling my children in fall, so didn't think I needed to take action. However, embedded in that email is a fine print that if you don't respond then you will actually be autocharged. Now, what decent business says "if you don't indicate your interest and pay manually, then we assume you're interested anyway, and we'll autocharge you". We're talking a non-trivial a sum of $1154 and refusing to provide a refund. Moreover, it's only mid-August so they just opened registration for fall, so a decent business would just apologize for the confusion, do refund, and open the spot up to others. It's a sign of insecurity with their own marketplace that would cause them to hold hostage a family's money who already said NO multiple times. Back in the day, the front desk would always refuse to autocharge our card without written authorization, prompting us to pay via portal. Apparently all that has changed. To all other parents - please be cognizant of the way this organization has deteriorated.