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  1. US
  2. CA
  3. San Francisco
SERVPRO of South San Francisco City/San Bruno

SERVPRO of South San Francisco City/San Bruno

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525 B Railroad Ave, South San Francisco, CA 94080, USA Get Directions
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ABOUT   Services Excellence Summary

We know that a fire or water damage event can be stressful for you and your family. This is why SERVPRO’s professionally-trained and experienced staff is ready to take on such situations. We aim to lessen the burdens on your shoulders and return you to your daily routine as soon as possible. Our team is a recognized leader in the fire and water cleanup and restoration industry, as well as biohazard and pathogen cleaning and other services. The SERVPRO franchise network was founded in 1967 and has more than 1,800 independently owned franchises that respond to all types of property damage, from minor disasters to large losses. Let us tackle the stress and make your property “Like it never even happened.” SERVPRO of South San Francisco City/San Bruno is a recognized leader in the restoration industry and has the specific training and equipment to return your home or business to its preloss condition. Our locally-owned company is staffed by highly-trained, certified team members who are available 24/7 to assist you. Water damage can result from a variety of causes, including floods, leaks, and storms, at any time. Our team is committed to arriving on-site promptly to help restore your property's condition.

 

SUMMARY   Reviews Summary

Shawn and Servpro reviews point to highly satisfied customers, much because of the company's professionalism and helpfulness. Shawn himself is several times complimented for his responsiveness and clarity, such as when he explained his repair plans and costs honestly to a client whose house needed six figures in reparative work that they had to pay for themselves. The clients write that their detailed conversations with Shawn made them feel reassured. Shawn was also ready to offer free advice to every one of his customers, whatever their specific journey needed to be. Shawn could demonstrate his value even when clients were priced out of his services. This occurred once, when an older customer had a wet basement. Another company would have seen a slightly less than a five-figure job and doubled its prices, though Shawn recognized that the house the senior owned could not be saved. Shawn instead recommended services from other companies, and he was described as just as committed and helpful when his profit was zero as he was in a case where he could earn it back. His worries over pricing and profits were essential in saving a person from making a decision that made them unhappy with their investment into a company with a lack of ethics.//} {Shawn and Servpro reviews indicate a lot of happy customers, the vast majority of whom have dealt with Shawn himself, who offers advice and his profits on the line when necessary. Shawn is honest and clear about what a job needs and how much it will cost, and he isn't afraid to steer work to his competitors when he feels customers will get the best value that way. Shawn's customers agree that his treatment made them feel safe and valued, something they appreciated in a stressful situation. He provides value through services that other companies might not, but he is still honest about what he thinks is the right choice. Shawn doesn't only need to have the experience of someone who knows about houses, but he has to be able to talk to people about that knowledge in order to be helpful. The staff is also lauded for professionalism in the reviews, a commitment to making a stressful situation seem less burdensome. This professionalism would be absent if staff did not respect the client, but in these reviews the need for respect is understood and met, even in difficult circumstances. Servpro has a lot of inexperienced customers who have never had to solve a problem like theirs, and they appreciate staff who make them feel normal. The company's professionalism was especially important because most of its clients were dealing with emergency repairs and inspections. These customers needed a reprieve from their stress, and staff had their back.ちは

 

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Pros & Cons

PROS
recommend (9)
highly recommend ... (6)
very professiona ... (4)
recommended (4)
take great care (2)
extremely happy (2)
would go back (2)
very prompt (2)
so impressed (2)
great service (2)
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SERVPRO of South San Francisco City/San Bruno Reviews: 27. Average Rating: 4.9
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