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  2. CA
  3. San Jose
Hung Phat USA
Hung Phat USA
Hung Phat USA

Hung Phat USA

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1111 Story Rd Ste 1063, San Jose, CA 95122, USA Get Directions
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ABOUT   Services Excellence Summary

Hung Phat USA Diamonds & Jewelry is a family-owned business that was founded in 1982. Since then, the company has been providing top-notch service and quality. With a vast selection of loose diamonds and a wide array of jewelry, our products allow you to express your unique sense of style. Our jewelry expertise is in platinum and 18k gold pieces. All of our diamonds are certified by GIA, ensuring they are of the highest quality. We also specialize in making custom-designed watches and jewelry for our clients. Our knowledgeable and experienced staff is always available to help you select the perfect piece for any occasion. Our company has expanded over the years to include a factory in Hong Kong. Our mission remains the same: to deliver high-quality jewelry at affordable prices. We aim to integrate the three pillars of our business strategy: Quality, Creativity, and Affordable in every piece we create.

 

SUMMARY   Reviews Summary

Greatis of the opinion that the customer service at this location is magnificent especially from the presence of Minh and Kim which makes the experience worth the while for the customers that visit the place. The excellent customer service starts from the moment there is a need for visit and when customers go further to call or send details to Minh the processes are fast tracked to enable delivery. This is also seen in the prompt response to various customer need requirements, I could easily share the type of jewelery I wanted to look through- said Jenclair Stroud, a travel and tech blogger in both her shop and the store and the various options I would get. Additionally, the customer service is also exceptional in the way the workers will follow up with their customers to ensure everything has been delivered and is delivered in the right way to me as it is ordered. The quality of what they have in the store is as well high transforming normal shopping to a type of “high end shopping looked like and on delivery the quality was still high -Henry, a loyalty client. One would truly tell that the store is a one stop beauty point with their large collection and a stunning visual display, Lisa said as she added her observations of the display and merchandise on more to what her buying agenda was. The quality service and good workmanship is enhanced by the fact that they also do custom designs for their customers and they are beautiful, Sara said of her daughter’s wedding ring. The store has a lot to offer for one to get something that would be amazing, Beatrice S models and former plus size model was happy with the persistent look by their stylist that led her to the beautiful piece that she purchased expert-patterned in a custom-design, and can surely stop the next time I have an event and the store has continued to be her preferred jewelry shopping site.

 

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Pros & Cons

PROS
recommend (3)
very friendly (2)
helped me (2)
good customer se ... (2)
highly recommend ... (2)
recommended (2)
highly recommend ... (1)
recommend (1)
good quality (1)
very good servic ... (1)
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Cons
do not trust (3)
too pricey (1)
pricey (1)
scratches (1)
expensive (1)
not happy (1)

Hung Phat USA Reviews: 49. Average Rating: 4.1

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When you there to buy, they will say what ever to please you so you can buy, but if they do not write on your receipt then do not trust them. They said they buy back the GiA diamond if I need to resale it, but they do not honor that. What kind of big store that do not have a record of sales?
Do not trust this place. They will promise you any to steal your money. I bought an item on their website , so I put down $300 deposited in store to have item shipped to the store for security .Unfortunately couples days later I called and check the status and they told me that the item is no longer in stock and then they will design another one similar. I am not happy I asked my deposit back and they refused to refund it.
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