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Review Keywords Analysis

  1. US
  2. CA
  3. San Jose
Mattress Firm Almaden Ranch
Mattress Firm Almaden Ranch
Mattress Firm Almaden Ranch
Mattress Firm Almaden Ranch

Mattress Firm Almaden Ranch

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Open  10:00 AM-8:00 PM now
5026 Almaden Expy #20, San Jose, CA 95118, USA Get Directions
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4.9
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ABOUT   Services Excellence Summary

Each employee works hard to guarantee you'll sleep well every night. How do we do it? Our Sleep Experts (r) spend more than 200 hours learning. They can tailor a solution for you. We have a Love Your Mattress Guarantee (r), so you can shop with confidence. You'll get discounts on the best brands in America, like Sealy, Tempur-Pedic, Sleepy's, and Serta. Our commitment starts with 80 hours of training for each Sleep Expert(r). But training isn't enough. Mattress Firm has a different approach. We believe that happy and well-trained employees make our customers happy. Our culture is one where people are excited to come to work and leave feeling satisfied. We guarantee to our customers that we have the best Sleep Experts(r). It's called the Love Your Mattress Guarantee (r). What do you get from this? You get the most comfort, choice, and price for your mattress. We will also deliver your product. Get a 120-night sleep trial(r).

 

SUMMARY   Reviews Summary

Reviews of the Mattress Firm store are consistently positive, praising the customer service, especially Bertha's and Nick's work. They were not pushy, and they gave their customers detailed information and suggestions. The customers' budget in mind, the customer service representatives, were also able to help with the store's current promotions. Many customers admired how much selection the store had. A few reviews highlighted the intricate delivery process for the store, which accommodated multi-location deliveries. Some found the staff's workload heavy, but this made their visit to the store more relaxed since they could take time to select the right mattress. In general, many buyers felt the store was a good place to buy a mattress, aided by the excellent educational and sales efforts of the store's team.

 

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Pros & Cons

PROS
very knowledgeab ... (6)
very helpful (6)
helped me (5)
recommend (4)
great experience ... (3)
great customer s ... (2)
very professiona ... (2)
great job (2)
very happy (2)
highly recommend ... (2)
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Mattress Firm Almaden Ranch Reviews: 100. Average Rating: 4.9

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