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Mattress Firm Bascom Square

Name: Mattress Firm Bascom Square
Address: San Jose, US
Telephone: +14083778450
Rating: 4.93

100 reviews

adjustable bed BEST Electric Adjustable Bed in United States BEST Electric Adjustable Bed in California

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+14083778450

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1558 S Bascom Ave, San Jose, CA 95125, USA Get Directions

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ABOUT Services Excellence Summary

We are here to make sure you sleep well every night. How do we do it? Our Sleep Experts (r) spend over 200 hours in training to build a custom solution for you. Our "Love Your Mattress Guarantee" means you get a discount on America's top brands like Sealy, Tempur-Pedic, Sleepy's, and Serta. Your mattress will be delivered to you and you get a 120-night sleep trial(r) so you can be sure it's right for you. Most think Mattress Firm is in the mattress business, but what most people don't know is that Mattress Firm is actually in the match-you-with-the-right-mattress-for-you business. For over 90 years, Mattress Firm has been helping people sleep better by matching them with the right mattress at the best price. From a small number of stores, Mattress Firm is now the largest specialty mattress store in America, with stores in 49 states.

SUMMARY Reviews Summary

Overall, the sentiment towards the sales staff at Mattress Firm is very positive, withe repeated mentions of Nicole, Tommy, Erol, and William receiving positive feedback. Customers highlight their professionalism, kindness, and knowledge, as well as their willingness to take the time to understand the shoppers. This is crucial in identifying the correct mattress and adjusting so anyone who enters the store. Many buyers appreciate customer service provided by Tommy and Nicole, who took the time to collect information about their preferences, sleep habits, any health issues, and budget. This resulted in them selecting the best product. Customers were also satisfied with the variety of products in the store and consider the company to be a good option in the future. The experience of purchasing a bed from the store is qualified as "great," and the polite shopping environment makes them more comfortable and satisfied. The feedback to the staff is helpful and a key factor in the success of the business. These reviews show that the sales staff at Mattress Firm is highly competent and attentive to their customers' needs.