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  1. US
  2. CA
  3. San Jose
Mattress Firm Tully Road
Mattress Firm Tully Road
Mattress Firm Tully Road
Mattress Firm Tully Road

Mattress Firm Tully Road

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1597 Tully Rd Suite 20, San Jose, CA 95122, USA Get Directions
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ABOUT   Services Excellence Summary

People in our company want to ensure you have the best sleep. As a result, our Sleep Experts spend more than 200 hours on training to create a customized solution for you. Shop without fear since we have a Love Your Mattress Guarantee for the lowest prices on Sealy, Tempur-Pedic, Sleepy's, and Serta. With the 120-night sleep trial, your new mattress is delivered to you. Most people think that Mattress Firm sells mattresses. But what we do is match you with the right mattress for you. We have been assisting people to sleep better for over 90 years. Mattress Firm has over 2,400 stores across 49 states, making it the US's largest specialty mattresses store. Each Sleep Expert starts their career after 80 hours of training. However, Mattress Firm is not a training company. It is a happy employee company. We believe that happy and inspired employees are the key to outstanding customer service. Our happy and inspired employees' culture encourages everyone to be in the right place every time.

 

SUMMARY   Reviews Summary

The reviews mostly give a nod to the quality of customer service at Mattress Firm outlets, notably by sales employees, specifically Rafael. The warranty process on a sagging mattress and Rafael and Carlos' determination and product knowledge win the store four and five-star reviews on Customer service and various salient mattresses and furniture higher-ups. Patience and politeness when dealing with customers are other noteworthy characteristics. There's a customer named Destiny, who epitomizes the community nature of customer service. The lady was willing to help the visitor with a vehicle hiccup even though it wasn't part of her job. The reviews were positive, giving two thumbs up for excellent all-around service and outstanding customer service at this location. Customers are excited to return and direct others to the shop. Thanks to Rafael and the entire team. Non of the store location has been hurting from all the positive feedback from surprised customers. Only if the chain could replicate it for every shop.MiddleRight_Location: FileNotFoundError: [Errno 2] No such file or directory: 'True'

 

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John Doe left a 5 star review
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Pros & Cons

PROS
very helpful (6)
great customer s ... (4)
recommend (4)
helped me (3)
very knowledgeab ... (3)
great service (2)
great experience ... (2)
very professiona ... (2)
great job (1)
very friendly (1)
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Cons
not worth (1)
terrible service ... (1)

Mattress Firm Tully Road Reviews: 99. Average Rating: 4.9

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John Doe left a 5 star review
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