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Mattress Firm Village Oaks

Name: Mattress Firm Village Oaks
Address: San Jose, US
Telephone: +14086293431
Rating: 4.89

100 reviews

adjustable bed BEST Electric Adjustable Bed in United States BEST Electric Adjustable Bed in California

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+14086293431

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5770 Cottle Rd #10, San Jose, CA 95123, USA Get Directions

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ABOUT Services Excellence Summary

All of us at Mattress Firm Village Oaks are committed to making sure you enjoy a good night's sleep every night. How do we achieve this? Our Sleep Experts (r) are individually motivated to spend over 200 hours training to offer your personalized solution. You should buy with confidence. We offer a Love Your Mattress Guarantee (r) which promises you discount prices on America's top brands including Sealy, Tempur-Pedic, Sleepy's, and Serta. Your new mattress is delivered with a 120-night sleep trial(r). For decades, Mattress Firm has been the expert in mattress sales. But many people don't realize Mattress Firm is, in reality, in the match-you-with-the-right-mattress-for-you business. Mattress Firm has helped millions of people sleep better for over 90 years by supplying them with the appropriate mattress at the best price. In the next couple of weeks, the small company opened more stores, and today, Mattress Firm has approximately 2,400 stores in 49 states. Each Sleep Expert(r) starts their profession training for 80 hours, but training can only go so far. Mattress Firm is also unique because happy and motivated employees provide exceptional service to customers. We believe that employees who love going to work and are still on the right side of things offer the best customer service.

SUMMARY Reviews Summary

This series of reviews all focus on the Mattress Firm staff, in particular Benny and Nick. Customers speak highly of the staff's knowledge when it comes to making recommendations on what is best for their specific home needs. Benny is seen as the a very experienced and friendly base who's not overly pushy, as stated by the customers, and that is what a customer needs to come back again. Nick is similarly described as very friendly and always eager to help, providing excellent service, an earlier prototype that guarantees future repeat customers. Some clients also say they do need to come out and see other mattresses. Other customers praise Jones for the wealth of information available, and the available options before the final most needed bedding were obtained. Both Benny and Nick are commended for having an excellent understanding of the product & service offered and being very thorough. In general, most of the reviews describe the customer service as excellent, and customers would return again later.