NRG Clean Power

Don't hire this company! We have solar, and wanted battery backup. We went with NRG Clean Power in April, 2022. I currently have a battery sitting in my garage, uninstalled. EVERY time estimate they have given for completion has been wrong (the first saleswoman said for a simple battery-only install, 6-8 weeks!). As others have said, communications are horrible. The ONLY time this company has initiated contact is when payment is due. In July (after I contacted them to ask about the 6-8 week estimate), I was told the permit application had been kicked back by the fire department, so it would be a couple more weeks to get it approved. The permit was approved at the end of October (I only found this out when I received a payment request via email). I called to ask about the payment request, and was told at that time that installs were being scheduled 2-4 weeks out, so I would be contacted soon to schedule the install. In late November, and again in December, I reached out to NRG Clean Power to ask about my installation. After contacting NRC Clean Power executives (via LinkeIn), I was given an installation date of January 16th (a Monday). I received a call on Friday, January 13th, telling me the installation was cancelled and would have to be rescheduled. After receiving a new Project Manager, I was given an installation date on February 28th (today). I emailed my Project Manager on Thursday, February 23rd, just to check to see if everything was in order. His response was, "I have not received any update from the installer that there will be a delay, which means this is still scheduled for 02/28/23." Gee, you think maybe you could just check with the installer to confirm? Well, it's 10 AM, and I haven't seen or heard anything from NRG or the installer. In six weeks, it will be one year since we started this debacle. Time for more frustrating attempts at communication with this company. Save yourself the trouble, for anything solar-related, go with a different company.