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  1. US
  2. CA
  3. San Jose
Or Diamond
Or Diamond
Or Diamond

Or Diamond

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1401 The Alameda Suite 20, San Jose, CA 95126, USA Get Directions
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ABOUT   Services Excellence Summary

Our Company, Or Diamond, has established partnerships with several lab-grown diamond factories globally. We have over 124,000 lab-grown diamonds in stock and are optimistic that we can provide you with the lab-grown diamond you require. Please be aware that our inventory is not yet posted online. The easiest and fastest approach to get the perfect diamond is to reach out to us and ask for a quote. Our customers have saved an average of $1000 when we helped them find the right lab-grown diamond, rather than buying one online on their own.

 

SUMMARY   Reviews Summary

The reviews for Or Diamond reflect the overwhelmingly positive customer service and custom work. Different reviewers gush about the welcoming and patient approach of Ly, Yi, and Sovann towards answering their questions. The custom design process is meticulous and highly collaborative. All have noted the extensive 3D preview sessions and regular communication that ensure the customer is part of every step. The jewelry itself is described as high quality and unique. Several clients have noted that the team at Or Diamond did a fantastic job of incorporating their ideas while providing practical advice. There is a definitive agreement on the helpfulness and kindness that are part of each experience. Communication goes beyond being helpful and supportive to include understanding what the customer wants and compromising tone. There is a feeling of relief reported by many of the clients. With the option to show customers what they are going to get before the investment, they function. This was especially appreciated by those who know less about jewelry and finds a perfectly fit, stylish, highly polished ring waiting for them. The resale process is quick and smooth. Service is another strong suit. Well, according to the reviewers , they are highly recommended and are always coming back. In addition to these findings , there are some other findings in the comments made my the review of the survey respondents, there are some summarized interpretations of these reviews. Large fine Jewelers such as Jared and Kay are unapproachable, unjustly pries charged, with no communication between it and the customer They recently discovered the Or Diamond website through Facebook. One of the client (sic) quotes them as "Quilt is what the big stores make you feel. There is a better way" "Or Diamond have big quality, designs and the sale is as if I am working with family. I felt calm and secure as they walked me through everything even late in the night." Most jewelry retailers use social media only. 16. The reviews give Or Diamond a 5- star average, which reflects the history of customer recommendations by the clients and the unique and sentimental service they offer customers.

 

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Pros & Cons

PROS
recommend (14)
highly recommend ... (7)
helped me (4)
very happy (3)
very friendly (3)
recommended (3)
great experience ... (3)
very knowledgeab ... (2)
extremely happy (2)
very helpful (2)
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Or Diamond Reviews: 55. Average Rating: 4.9
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