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Review Keywords Analysis

  1. US
  2. CA
  3. San Jose
Skip's Tire & Auto Repair Center
Skip's Tire & Auto Repair Center
Skip's Tire & Auto Repair Center

Skip's Tire & Auto Repair Center

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5855 Cottle Rd, San Jose, CA 95123, USA Get Directions
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4.5

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ABOUT   Services Excellence Summary

Skip's Tire & Auto Repair Centers in San Jose, California, may be able to offer the same fix and service as your dealer service center at a 50% discount. Bring your car to us to know what service it needs. Our skilled auto repairers will give you a free written estimate, and our technicians will only do the work that you have allowed. We will offer you a written guarantee that any part or service will be guaranteed for a minimum of three months or 4,000 miles. This is backed up by a written guarantee, which is our promise to ensure your satisfaction. Most parts are also covered by a minimum three-month/4,000-mile warranty. This includes shoes and brake pads. Given this, any issue on your vehicle we will pull up the maintenance checklist for each model or model year to determine what the manufacturer recommends. This is important because, by identifying issues early, you can maximize your vehicle's performance and prevent costly repair costs. Bring your car to our San Jose shop and see how you can save up to 50% instead of going to the dealership!

 

SUMMARY   Reviews Summary

The reviews for Skips captured exceptional service from staff members. A specific theme was that the staff members showed interests in their clients. In addition, many comments highlighted customers' experiences where the company's staff members bent over backward. Most of them showed their experience of the good service they received. Skips, the management, and staff members gave the clearest picture through the reviews. Deep experience that the top management could allow their employees to offer the customers Excellent service. Most of the customers also cherished the quality of the products that they bought from Skips. Honesty was another propellant that pushed customers back to Skips Tire and Auto without an ounce of discouragement. Consequently, the customers recommended it well, showing that they were happy. Moreover, Skips Tire and Auto have won the confidence of their customers. The only challenge customers cited an issue of always complaining about the price. However, that problem was resolved when Skips started to give them free services and extra products. One of the customers narrated an incidence where there was a promotional pricing of tires compared to the price of their competitors. The same tires cost $30 more than the Skip's Tire and Auto. It made them trust that the prices of services and products they purchased were incredibly amazing. Customers need to have a good understanding of the experiences that they expect to get from the services that they receive to ensure customer satisfaction. Companies that provide high-quality services offering customers satisfying services will always build a good relationship with its customers.

 

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Reputation Change over time

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Pros & Cons

PROS
great service (10)
recommend (6)
great customer s ... (5)
excellent custom ... (3)
highly recommend ... (3)
definitely comin ... (2)
great experience ... (2)
recommended (2)
good people (2)
very satisfied (2)
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Cons
expensive (1)
not recommend (1)
very disappointe ... (1)
horrible (1)
disappointed (1)
terrible (1)
rude (1)
Skip's Tire & Auto Repair Center Reviews: 100. Average Rating: 4.5
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