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Review Keywords Analysis

  1. US
  2. CA
  3. San Mateo
Scrub-A-Pup

Scrub-A-Pup

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Open 9:00 AM-5:30 PM now
119 W 25th Ave, San Mateo, CA 94403, USA Get Directions
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4.5

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ABOUT   Services Excellence Summary

Book an appointment with our certified groomers for a lavish spa treatment and a chic haircut for your furry friend. This package also covers a Comprehensive Bath (check above) and a full body cut. The process takes about two hours, so your pet does not need to stay for the whole day. We run a cageless studio and give exclusive focus to one pet at a time.

 

SUMMARY   Reviews Summary

Maddie's professionalism, kindness, and the strong relationships she builds with pets and their owners are much talked about in the groomer reviews. Several reviews attributed to her emphasize these attributes. Maddie's friendly nature, patience around pets, and punctuality in keeping promises resonate with her customers. Rope-paying options and application are a plus for many clients because they are simple to use, and issuing electronic receipts is a common practice. Reviews show she has made a habit of ending appointments in time and to clients' satisfaction. Many acknowledge that prices might have gone higher with time, but they see the quality Maddie gives as worth it. Many customers agree that the dog wash is a good one that they enjoy. Hair and money saver. Clients relate that self-wash is easy, takes time, and guarantees a clean dog. This is good if you use it and feel like your dog is not as bad as it came, one client wrote. Customers' reviews often discuss the staff's people skills and customer service expertise. The employees' friendliness is evident in the way they handle dogs during self-washing or booking clients for grooming. This good attitude is an additional selling point for the business, according to the customer. One client who was known for their dog's health struggles related how the staff made a difference for her. Her dog's terminal ailment would have caused paranoia and anxiety during grooming. But the staff calmed both her and her dog's fears. The dogs used for grooming are friendly, calming any concerns. The way staff and animals interact in the salon impacts the customer's review of staff. Identified staff with strong dog grooming and obedience knowledge, which is important when dogs refuse to ease their grooming anxiety. Videos of the day's best professional pictures. In some cases, customers felt that dogs groomers were less sympathetic. This is not the most talked-about customer experience—the client selfies, which can be sorted, sifted, displayed or recorded.

 

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Pros & Cons

PROS
recommend (4)
great place (4)
highly recommend ... (2)
friendly staff (2)
easy to use (2)
friendly staff (2)
accommodating (1)
good service (1)
helpful staff (1)
nice selection (1)
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Scrub-A-Pup Reviews: 60. Average Rating: 4.5
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