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Veterinary Emergency Group

Name: Veterinary Emergency Group
Address: San Ramon, US
Telephone: +19257187771
Rating: 4.8252

103 reviews

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+19257187771

Open 00:00-23:59 now

2431 San Ramon Valley Blvd, San Ramon, CA 94583, USA Get Directions

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ABOUT Services Excellence Summary

VEG is the Emergency Vet You Need—And Can Count on to Be There. Dr. Bessler has been a career emergency veterinarian since 2003. When pet parents and their families face a time of crisis, he wants to help them. He realized that emergency care was broken and didn’t work for anyone. So, Dr. Bessler decided to take a holistic view of the ER experience—every part of it, from start to finish, and from every angle. We could treat pets like people, along with our pet parents like human beings. And in 2014, Dr. Bessler made his vision come true. He bought his first VEG hospital with a team of like-minded people—the first VEGgies! Together, they set out to revolutionize the emergency experience, starting with that first hospital. VEG Never Settle: "Normal" Isn’t Working Dr. Bessler and his team knew that VEG had to be “not normal” to make a difference. They decided to make transparency a top priority by creating an open floor plan. They also made the hospital comfortable for pets—for example, by getting on the floor with them. And they kept families together with their pets throughout the whole treatment. Also, Dr. Bessler created the positive culture necessary to execute this revolutionary change within VEG. Pet parents and emergency vet professionals quickly noticed how VEG was different. It was exactly what they wanted from an emergency vet, which is why VEG has the highest NPS in the vet industry.

SUMMARY Reviews Summary

Veterinary Emergency Group (VEG) is undoubtedly the preferred place for pet emergencies according to customer testimonials. Numerous customers testified to the kindness, attentiveness, compassion, and professionalism of the staff, which granted patients and owners solace even under dire circumstances. The clinic's 24-hour service ensures immediate contact for pets facing health emergencies. Plus, the clinic likewise facilitates a personal connection where pet parents can stay with their animals during treatment. One client's family had a Christmas Eve scare where the clinic "performed miracles," as their furry family member was nearing death. Still, the veterinary care reinvigorated their pet. An innumerable faith in the clinic was evident, with multiple clients driving significant distances to find help. Critically, VEG customers have reported that they frequently communicate with their customers, explaining how well their pets are doing and what they are doing to care for them. Payment challenges were not an issue, as pet care was the primary goal, according to most clients who reviewed their post-treatment experiences. Consequently, VEG is strongly suggested for high-level pet care for every pet owner.

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PROS

recommend (21)

highly recommend ... (11)

amazing service (4)

best experience (4)

recommended (3)

very kind (2)

can't say enough ... (2)

in good hands (2)

very clean (2)

highly recommend ... (2)

Cons

horrible (1)

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awful (1)