Semper Solaris

Let me be very clear here, I was a very satisfied customer UNTIL something went wrong. My solar system that was installed by Semper Solaris went down at the end of March. I never would have known this because, like most people, I religiously watched my solar production for the first year of so of solar ownership and then I gradually neglected it more and more. Luckily the company that installed my home battery (NeoVolta) noticed I was no longer feeding the battery from Solar and called me the same day they noticed it. Thus began the nightmare that we will call customer service from Semper Solaris. The never answered phone calls and always returned emails with generic responses that did not address my problem or how to fix it. Eventually we spent 2 weeks going back and forth verifying that the system was in fact not working and that my internet connection was not the problem (despite the fact that I verified that the system was not feeding the battery so it was obviously a larger problem). By middle of May after several emails with photos of my system with no lights showing (because it was broken) we scheduled a service tech to come out in the beginning of June. That service tech merely verified that the system was in fact broken and I needed a new inverter (that they would have to order from the manufacturer….you guessed it they will call to set up an appointment when it comes in.) Now around the middle of June someone calls me with the great news that they could schedule someone to come out July 10. I was informed that I should feel lucky that they were able to call in technicians from Northern California to complete the job so quickly (yes almost 4 months of no working solar was quickly). I received another phone call at the beginning of July letting me know that they scheduled my appointment for a travel day for the technicians and that they would have to reschedule 2 weeks later. After some not so nice discussion and threats of legal action we rescheduled for the 13th at 8:30 am. I was told that they would not need to turn off the power to the house. By 10:00am on the 13th I had not heard from anyone so I called and received no response…UNTIL I called the sales line and explained that they WOULD be getting this done today or they would be hearing from my attorney. About 45 minutes later my tech called to let me know he would be there at 12:30 and it would take 2 hours to complete the repairs. When he got to my house he told me that because I had a different battery that they didn’t install they would be turning of the power to the house. For those of you not in San Diego we are in the peak of a heat wave. I know this is a lot of review BUT when you are spending this much money on something you SHOULD read all of the review because the customer service of this company is horrible! It will cost you thousands of dollars in lost power generation (that the warranty explicitly does not cover) and it will annoy you even more because every time you contact Semper about your warranty problem that they don’t have enough technicians to keep up with they will call you, text you AND email you within 5 minutes from their sales department. They have a great sales team and they do very well at marketing on the name of military owned and the “Semper” name. Honestly I don’t know how the ex-military owner of this company sleeps at night linking his horrible customer service company to the honor, faithfulness and loyalty of the US Armed forces and Marines specifically. They are not the most affordable, normally that means higher customer service and better equipment. Do not use Semper unless you want to go through the same thing in the event that something goes wrong with your system.