1st Auto Group Simi Valley is a family-operated business that has been a principal part of the community for over three decades. We want to provide you with excellent customer service via the highest-quality stock, expert car care, an amiable team, and free accommodation. Every guest who stops by our store should establish a long-term partnership with us. We have a wide range of new and certified pre-owned cars, trucks, and vans in stock. Our experienced and hardworking team will strive to gain your confidence every time you visit and in the future. Discover the 1st Auto Group Simi Valley competitive edge.
Reviews Summary
The feedback for this dealership is generally strong, with multiple customers lauding their business. They have a service rep named Jamie who takes good care of his or her car. Moreover, the place is highly recommended, and their staff, i.e., John and Rafael, deliver stellar customer service and have a professional and helpful attitude at all times. Other clients were pleased with the free oil changes, and batteries changed when they are dead. One reviewer even noted that employees care about customer service as one noted that he came in on his off day to help them. In a nutshell, the customer service is excellent, and the dealership is known to care about cars.
Frequently asked questions
7 questions
What do 1st Auto Group Simi Valley clients say about their customer service?
Clients frequently praise the friendly and professional staff, highlighting their helpfulness and excellent service. Many reviewers mention specific team members, like John and Rafael, for their outstanding support during vehicle purchases and maintenance visits.
Does 1st Auto Group Simi Valley offer free diagnostics for used cars?
Yes, they provide free diagnostics for vehicles purchased from them, as mentioned by a satisfied customer who received complimentary services after buying a previously owned Nissan Altima.
What services does 1st Auto Group Simi Valley provide for vehicle maintenance?
They offer a comprehensive range of services, including Conventional, Synthetic, and High Mileage Oil Changes; Engine, Electrical, and Transmission Diagnostics; Key Fob Services; Battery Services; Brake Services; Transmission Services; Tire Services; Smog Checks; and Car Wash & Detailing.
What are the operating hours for 1st Auto Group Simi Valley?
Their hours are as follows: Monday: 9:00 AM - 6:00 PM, Tuesday: 9:00 AM - 6:00 PM, Wednesday: 9:00 AM - 6:00 PM, Thursday: 9:00 AM - 6:00 PM, Friday: 9:00 AM - 6:00 PM, Saturday: 9:00 AM - 6:00 PM, Sunday: 10:30 AM - 5:00 PM.
Can I get my car's key fob replaced at 1st Auto Group Simi Valley?
Yes, they provide key fob replacement services, including battery replacement and programming, ensuring customers have functional key fobs for their vehicles.
How does 1st Auto Group Simi Valley handle oil changes?
They offer various oil change options, including Conventional, Synthetic, and High Mileage Oil Changes, with many customers reporting satisfaction with their thorough and efficient service.