Swickard Chevrolet of Thousand Oaks

At Swickard Chevrolet Thousand Oaks, we aim to present our loyal customers with the most exceptional services and prices for a new car purchase or lease. We are here to meet and exceed your expectations during this substantial buy. Our dealership offers the Swickard Price Promise because we value our clients and offer them the best possible pricing options. Swickard's Thousand Oaks dealer is pleased to offer a broad and diverse selection of pre-owned inventory for today's demanding consumer. Our dealership has a wide selection of used cars, trucks, and SUVs from many of the industry's most respected manufacturers. In addition to traditional used cars, we also offer several Certified Pre-Owned Chevy options with unique benefits, including roadside assistance and warranty coverage. Our used vehicle prices are competitive, so there's no excuse not to consider one.

The summary of the reviews mentions overall, it is though they prefer the services provided by the sales team. A few customers review the dealership as a great place to get their cars and term the whole experience as excellent. Multiple customers relate to how they received the best customer service. In this regard, they are happy, and some users stated that the customer service is fantastic, particularly relating to the professionalism and expertise of Kristi who helped them with a car purchase. The customers appreciated how Marion had a great experience and said she did not spend too much time on the process. Another customer is happy about how straightforward the saleswoman is in her transactions and explained the impressive knowledge of the car. The clients also said that the staff are patient and listened to their concerns that show that their customers' needs are a priority. There are also short ways where customers mentioned how easy it was to purchase their cars from the dealership as there were no complications. And also said the dealership experiences a warm and welcoming atmosphere, and others mentioned that the dealership was very clean and smelled fresh which made them feel comfortable. The dealership also welcomed her with necessary information and friendliness, which eased her when buying a car. One customer also said that the sales representatives were not pushy but instead listened to them when making decisions, and many customers also stated that the sales representative had informed them of all the cars available in the dealership based on the customers' needs. It made them select the best vehicle that suits them. Many customers said they would return to the dealership in the future due to the exceptional customer service their experience. Customers are satisfied with the promptness of the technical service in which the dealers had done and noted that it was cheaper than the services they had received from other places. Some customers said that the customer service in the dealership was so good that they would not mind recommending the dealership to a friend. However, some customers also said that they had a plain experience in the dealership, poor customer service, and delays in servicing car thus they were not happy. Some said that the communication was not effective, and also the financing was awful. A number of customers also criticized the customer service, saying that the sales representative was not approachable and did not answer their questions to their satisfaction. One customer noted that the customer service representative was ignorant on various car models that they asked him. Customers also said that they had to wait for a long time before they were attended by a sales representative. Indicating that the customer service in the dealership is not satisfactory. In some cases, clients had a terrible experience in the dealership. A customer noted that the staff was rude in the dealership. Another customer also said that it was challenging to book for service in the service department and that there was little or no communication from the dealership when he wanted to service his car thus it was inconvenient. In summary, most of the customers who have reviewed the dealership have experienced good customer service and are happy about it. There were also a few customers who had a bad experience in the dealership, which means that the dealership customer service is average.