Great serviceHelpful staffKnowledgeable service advisorsPrompt communicationExperienced service advisorHelpful service staffFair pricingThorough explanationsQuick serviceClean waiting area
About this business
At DCH Toyota of Torrance, we are pleased to present top-notch customer service and a Toyota experience for all Toyota drivers in Torrance. Our devotion to excellent service, vast automotive experience, and expertise will show you that this is the place for your next vehicle. See everything the new Toyotas offer and more. Use our inventory to schedule a test drive in a Toyota Camry or Corolla. We take pride in being the largest pre-owned car dealer in South Bay. That's one reason why Californian drivers choose us. Our parent company, DCH PCH, offers a vast selection of pre-owned cars, trucks, and SUVs.
Reviews Summary
The vast majority of the reviews laud the dealership for providing great customer service and a recent work turnover. Reviewers are almost unanimous in praising the individual staff members and these include Jose, Nikki, Nick, and Bryan. The detailed explanations provided to the customers during the service period was immensely praised. Notably, special commendation goes to Mayo for being professional and telling the clients to get touch up paint for their cars. She even topped it up by helping to manage the car dealerships clients. At the end of the service, every customer was seriously satisfied and happy with Bryan and his cup. It was a very good gesture and the clients swear that they will remain loyal in the long run. There is repeated appreciation for the honesty and cleanliness the workshop has, as well as the service discounts and huge and convenient waiting area.(Customer Care: 14 sentences: 400 words)
Frequently asked questions
7 questions
What do DCH Toyota of Torrance clients say about the work?
Clients frequently praise the team's excellent customer service, punctuality, and the cleanliness of the dealership. Specific staff members like Jose and Maya are highlighted for their helpfulness and expertise, contributing to a positive experience for many customers.
Does DCH Toyota of Torrance offer vehicle maintenance services, and what do customers think?
Yes, they provide vehicle maintenance services including oil changes, tire rotations, and brake inspections. Reviewers appreciate the thorough explanations of maintenance requirements and the personal care received while their vehicles are serviced.
Can I purchase a used car at DCH Toyota of Torrance, and how is their service?
Absolutely, they specialize in used car purchases, including trade-in evaluations. Customers have reported competitive pricing and friendly service, making the car buying experience smooth and enjoyable.
Does DCH Toyota of Torrance provide parts and accessories for vehicles?
Yes, they offer parts and accessories such as touch up paint, floor mats, and batteries. Customers have found the staff knowledgeable in recommending the right products for their needs.
How does DCH Toyota of Torrance handle customer service inquiries?
They provide service advisor consultations, maintenance scheduling, and car washes. Reviewers commend the responsiveness and thoroughness of the staff in addressing customer questions and concerns.
Who should I ask for when I visit DCH Toyota of Torrance for service?
Many customers recommend seeking out Jose Hernandez and Maya Marquez for their exceptional service and knowledge. Reviewers consistently highlight their professionalism and helpfulness during visits.