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Review Keywords Analysis

  1. US
  2. CA
  3. Torrance
DriveTime

DriveTime

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Open 11:00 AM-7:00 PM now
18313 Hawthorne Blvd, Torrance, CA 90504, USA Get Directions
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4.9

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ABOUT   Services Excellence Summary

DriveTime was established in 2002 and has over 140 dealerships in 27 states. DriveTime is the largest used vehicle retailer in America, with more than 5,000 employees, selling over 1 million vehicles and helping more than 100,000 customers become car-buying specialists every year. DriveTime has provided financing to more than 4,000,000 people in the United States, and we offer it to everyone. We can accommodate nearly everyone because we specialize in-house financing. Shop from 13,639 automobiles and discover the correct vehicle for you with nearly limitless financing possibilities available. The best benefit is that our highly trained team members prioritize customer service and vehicle quality.

 

SUMMARY   Reviews Summary

Customer reviews for the car dealer mention three staff members - Joe, Yanira, Lani, and Matthew. Joe receives high praise for simplifying the purchasing process, like a buyer without prior notice commends his fast service. At the same time, his perspective and patience with various customer demands from full coverage insurance to a pleasant purchasing experience . Numerous customers appreciate Yanira for her thorough and smooth experience with personal customer service. Most customers say that Lani and Matt have an excellent service and humor and appreciated their sense of urgency to prepare vehicles beautifully upon purchase. The review suggests a warm and engaging customer service, highly supported by these employee skills. The reviews attest to the dealership's friendliness and professionalism, with a buyer boasting they finally found a trusted seller.

 

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Reputation Change over time

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Pros & Cons

PROS
recommend (7)
very helpful (6)
great service (6)
great experience ... (3)
awesome experien ... (2)
great customer s ... (2)
extremely helpfu ... (2)
good customer se ... (2)
very professiona ... (2)
helped me (2)
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Cons
extremely rude (1)
rude (1)
not recommend (1)
unprofessional (1)
not helpful (1)
DriveTime Reviews: 102. Average Rating: 4.9
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