Technowledge Inc.

Technowledge Experience equals high-quality service, commitment to customers. Our philosophy influences our hardware choices, server architecture, and custom solution creativity. Our partners and customer relationships inspire us. Our security-first approach protects in all directions. Our enterprise-level security solutions safeguard your organization. It should not come at the cost of accessibility. Work securely from anywhere, anytime. Approach to risk management. The base is the essence of your solution. Your business's success relies on it. Always forward-thinking. We're bringing you closer to your end game.

Brenda B. on BBB states that she is far from pleased with her experience with Technowledge. She says that one of the members from her “team,” who is located online, named Tyler S. is very inconsistent when it comes to his approach to the job. This has made Brenda question his work ethic and overall knowledge of the given task. She adds that Tyler is very unprofessional with how he goes about communicating with Brenda. Although she has asked for the problem to be resolved, Tyler has continued to avoid giving her a solution. This has led Brenda to make the decision to end her service with this company, as she has been dissatisfied for several months. Todd W. also on BBB believes that Technowledge could up their service a bit. For starters he mentions that the people who work for Tyler S. had called and left their contact information for him to reach out. This is something that does not sit well with Todd, who believes phone calls should be taken more seriously. Tyler should make a great effort to call the client back as soon as possible to ensure that they are being taken care of. If this is not the case, then this results in the lack of accountability from the company. Besides that, what he has observed to be the culture of the company is that most conversations turn into a sales pitch. This is something that doesn’t sit well with Todd, as the focus for him is delivering quality results. Technowledge should go back to their initial plan and try to help their clients instead of trying to maximize profits. Another thing, Todd says that the process which the company agrees to propose to their clients is filled with lots of holes. And most of the issues which have been mentioned are never fully been addressed. This means that the company does not involve the client in coming up with a solution. Thereby making them look unprofessional in handling their clients as a whole. Lastly, Todd says that for almost a year now, he has sent multiple complaints, but still there is nothing that has been addressed. This is something that has been very shocking, and as a result, he has opted to change the service provider. This is due to the unprofessionalism which he has been experiencing with this service provider from their services.