Denver Auto Body & Paint

I would like to start my review by saying, if I could give 0 stars I would have. This was literally the worst customer experience I have ever had. The only way it could have been worse is if they kicked me in the ?#@$% after handing my keys back! I will sum this review up by saying that there was little to no communication from the shop during this process. I had to chase down anyone working on my vehicle or who had anything to do with working on my vehicle- calling multiple times a day just to get vague answers about timing and parts info, etc. Also, I had $1500 of rental car day provided by insurance but that was all exhausted by March 7th, with the vehicle still not done- a full month after the vehicle was originally dropped off and assessed. I ended up paying over $500 out of pocket for the remaining days that my vehicle was not completed! No one apologized for lack of communication or for the lengthy timeline, that my 3-5 day repair took over 1 1/2 months to be finished. No one offered to pay for any of my rental car. No one had a clear explanation for why there was such a large gap in time between repair assessment/ supplemental request to the insurance company, and finally repairs actually happened. My insurance assessor said he didn't understand why they didn't just give me my car back until they had the remaining parts- if that was the hold up? I could have avoided using my rental coverage for a month while my car sat in the shop not being fixed. Do not use this shop! They do not care about your business, your time, that you are treated fairly or reasonably. I was beholden to them and no one gave a #$%& about my experience as the consumer, whether I was wasting money on useless rental car time, repairs, etc.! When I got the car back, I was impressed with the work. It does look nice. However, I did notice a little detail oversight that was kind of the last straw: the model pin for my vehicle was incorrect. I have an LE front wheel drive and they put on an LE AWD pin on the back tailgate. Honestly, I would not feel so upset if Denver Auto Body had communicated better (or at all) and been more apologetic about timeline hang-ups, but that did not happen. I hope into the future they will change how they do business and treat their customers with more respect and grace. Anyways, thanks for reading and please take my experience as a lesson for your own choice in body shops in Denver. Go somewhere else where you will be treated with respect and communicated to properly as you spend tons of money on fixing your vehicle.