Smart Wave Solar

hate to leave this review. This is the second time I’ve had to leave a negative review for smart wave. We bought solar panels from a company that sadly is no longer in business called gosolar. The SMA sunnyboy inverter they installed just randomly doesn’t work. I contacted SMA who gave me the run around, but eventually referred me to smart wave as their local partner to help with warranty issues. The first time I contacted smart wave they also gave me the run around and after weeks of trying to get the system fixed they sent an email wanting to charge nearly $1,000 just to look at the inverter. They also wanted me to pay a few hundred dollars starting the moment their techs left and the entire time they were traveling. I left a review about all of this and a vice president came over to my house with all sorts of promises, and wouldn’t leave until I had changed my review. When he did leave the customer service manager Emma went right back to giving me the run around. I worked with SMA to give smart wave complete access to my solar panels. Once every other week I email Emma to see what is going on. Every week I get the same response. That she is looking into it, and should have a solution shortly. That solution never comes. SMA is the big bad of the situation, but smart wave isn’t much better. It has been a nightmare just to get them to come look at our inverter. I am sorry to say that if your looking for a solar power provider look somewhere that doesn’t use sma, and isn’t smart wave solar. Of the execs read this, and would like me to provide a better review do what you should have 5 months ago and send someone out to trouble shoot the system so it can be replaced if needs be.