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CarMax

Name: CarMax
Address: Hartford, US
Telephone: +18609206440
Rating: 3.8416

101 reviews

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+18609206440

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89 Weston St, Hartford, CT 06120, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in Connecticut

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ABOUT Services Excellence Summary

CarMax is the biggest retailer of used cars in the United States. We introduced "no-haggle" pricing, the first industry disruptor. This change has made purchasing a car a straightforward and honest experience, eliminating the confusion and dread associated with the process. Up to now, we have improved our customer service. Our store has a wide range of used trucks, cars, and SUVs. It's easy to find exactly what you need in one place. Come to CarMax Hartford, CT and enjoy car shopping without any pressure or haggling. Every car is CarMax Certified, and a 30-Day Guarantee is provided.

SUMMARY Reviews Summary

Most customers gave Positive feedback on CarMax, stating that procedures were quick and simple. Some even described CarMax as the "only place they would shop for a car." They praised the dealership for having extensive inventory, no-haggle pricing, and cordial, respectful staff. Clients were also pleased by the capability of doing everything within a day, including test driving and paperwork. Popular staff members were Hendry and Lex R. Notwithstanding, there was also some critical feedback. A few customers considered the business lacking customer service and communication. Lastly, clients mostly praised the comfort of selling a car to CarMax. This assisted in giving a mostly Positive rating from clients.

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Reputation Change over time

Pros & Cons

PROS

recommend (5)

great experience ... (4)

highly recommend ... (3)

amazing experien ... (2)

absolutely amazi ... (2)

good price (2)

very helpful (2)

stress free (2)

very happy (2)

very impressed (2)

Cons

horrible (3)

unprofessional (2)

disappointing (1)

poor customer se ... (1)

frustrating (1)

lack of care (1)

slow (1)

not recommend (1)

unhappy (1)

rude customer se ... (1)

CarMax Reviews: 101. Average Rating: 3.8

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