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Auto Boutique

Name: Auto Boutique
Address: Jacksonville, US
Telephone: +19046773333
Rating: 4.381

105 reviews

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+19046773333

Open 10:00 AM - 7:00 PM now

10100 Atlantic Blvd, Jacksonville, FL 32225, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in Florida

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ABOUT Services Excellence Summary

View All Inventory ***Cars*** SUVs Trucks Auto Boutique of Jacksonville All Vehicles Car Finder Schedule Test Drive Our Story 1,000+ Vehicles We Put on the Show for You! We have everything you need and want, with wholesale-level prices! Our best price is available all the time. Our Inventory New Inventory Used Inventory Pre-Owned Cars Lots of options & no hassling! And it compounds with our promise! Our Inventory New Inventory Used Inventory Certified Pre-Owned

SUMMARY Reviews Summary

Most of the reviews depict profuse gratitude for the excellent customer service experienced.However, Tatyana, Beth, and Mariya got commendations for their role in the buying process. Also, reviewers mention their satisfaction with Alfonso, particularly his expediencies and knowledge, and his services are recommended. The reviews also point out Jordan and his mom's friendliness and flexibility in the buying, whereby Jordan demonstrated outstanding customer service and was patient when they needed guidance. They talked positively about the purchase of their vehicles, even those bought from far or in the evening, a move reflecting their customer service to accommodate everyone. 'AutoBoutique' provides an excellent platform where people emphasize their exceptional customer service. However, various sales people have significant roles in the customer service, as evidenced in the reviews, whereby customer satisfaction is achieved. The reviews have few or almost no negative experience, probably implying that the company's service is generally excellent. Moreover, the environment at Autoboutique seems to be welcoming, creating conducive and enjoyable buying experiences to the clients. Summarily, customers indicated that they would highly recommend the services they received from the company to others and even the staff for the excellent communication skills and good customer relations.

Annette left a 1 star review

★☆☆☆☆

On TrustAnalytica

Aug 16

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Reputation Change over time

Pros & Cons

PROS

very helpful (10)

great experience ... (9)

recommend (9)

helped me (6)

highly recommend ... (3)

great service (3)

extremely helpfu ... (2)

recommend (2)

good experience (2)

great job (2)

Cons

horrible (2)

service is terri ... (1)

terrible (1)

not worth (1)

poor communicati ... (1)

never responded (1)

damages (1)

do not trust (1)

does not care (1)

horrible custome ... (1)

Auto Boutique Reviews: 105. Average Rating: 4.4

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% summary

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Good

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100%

Reviews (3) Google Reviews (102)

Annette

on Trustanalytica

Fix negative reputation Fix negative reputation

Auto boutique on Atlantic Blvd. Run away as fast as you can. Do not conduct business with them. All staff are flat out rude especially Ali Al-Nori. Just got off the phone with him and he was the most inconsiderate, incompetent, dishonest and disrespectful person I ever spoke with. Taking an attorney and the news station down at their office if they don’t get the things resolved. Lied and tricked my 18 year old.

Christina

on Trustanalytica

Fix negative reputation Fix negative reputation

Shady dealership that only sells vehicles that have been in wrecks. They have horrible customer service. They will send you off in a vehicle that is not safe to drive. Stay away from this dealership if you don't want to be ripped off. They only sell junk cars. They lie about Carfax reports, odometer readings, etc

Randall

on Trustanalytica

Fix negative reputation Fix negative reputation

Called online about a Chevy Equinox. Told guy I was ready to buy. Asked 1. if car had any warranty, told 21-month manufacturer's warranty still on car. 2. ask if it was wrecked previously, was told it was wrecked 1 time and air bags did not deploy... wreck was minor. Went to test drive car, it drove well. upon looking at Carfax in office it was in the shop 5 times for damage from wrecks, and one comment stated structural damage needs inspections. Despite all this, i was still going to buy the car as it drove and look good. Went to close then was told had a $1300 mandatory GAP insurance, $300 Mandatory lojack insurance, and $1300 Mandatory paint Insurance.... it's how we make our money. Was told I would get the Gap insurance removed as soon as I paid of the car... which was later in month...so OK... can live with that. even though the 13K car was now 18.5K. Was then informed no warranty as is on car. I said this is unacceptable, was told I had 5 days to bring it back if I didn't like it or something went wrong and trade it for another car on the lot.... Told them I need more than 5 days to my schedule asked for 20 days. They would not budge. If they have good reliable cars, an extra two weeks to drive the car should not be a problem. AS is, a pig in a poke. Shope auto boutique of that's the service you want... and that's during the sale. Imagine how your treated after the sale. Unbelievable. On a positive note: Jada my salesgirl was great... its management and policy. Well, my policy is to protect my assets. Will NEVER buy from this Auto Boutique.

Annette left a 1 star review

★☆☆☆☆

On TrustAnalytica

1 year ago

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