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  1. US
  2. FL
  3. Jacksonville
Greystone Kitchens
Greystone Kitchens
Greystone Kitchens

Greystone Kitchens

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9456 Philips Hwy # 9, Jacksonville, FL 32256, USA Get Directions
3.8
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ABOUT   Services Excellence Summary

We love designing beautiful homes and improving existing spaces to be more functional and enjoyable. Greystone Kitchens is Jacksonville, FL's top full-service "one-stop-shop" kitchen and bath remodeling contractor. We hold a Florida State Residential Contractor's license and are fully insured and bonded for new home builds and renovation projects. For the past 15 years, our team has been honing its skills in renovating kitchens and bathrooms, transitioning from an appliance, granite, and cabinet dealership to a large-scale remodeling firm. Established in 2007, Greystone Kitchens is a locally owned and operated company managed by Jeff Martin. We provide excellent customer service with professional communication, design proficiency, and project management, and careful protection of your possessions and assets during installation.

 

SUMMARY   Reviews Summary

Reviews for Greystone Kitchens are consistently positive. Clients admire the company's outstanding experience, with reviews focusing on the high quality of Greystone's work and customer service. Multiple reviewers applaud the project managers and team members assigned to their cases. They claim that their projects were well done and the team provided significant customization and care. Each customer notes that the team remained professional and communicated throughout the project. Many reviewers find Greystone kitchens to be excellent solutions that deliver better functionality and satisfaction, with excellent craftsmanship, transformations, and personal attention to customers. Several reviews praise Greystone for its transparency, professionalism, and coordination and profit sharing projects that are completed on schedule. They have referred Greystone to friends and will likely use the service again. This consistent, positive feedback highlights the company's strengths in customer service, dedication to customers, seamless, professional processes, and finishing projects within agreed-upon timeframes. Greystone Kitchens enjoys widespread public acclaim for bringing even the smallest renovation project to life. Overall, the company has an average rating of 4.8 stars, an impressive score in this industry. Client satisfaction is related to quality, price, quick and easy payment, easy quotations, and quick response to customers. Only two reviews, totalling less than 10, mention anything about customer dissatisfaction. Positive feedback is enough for the majority of users to be confident in their choice. To sum up, Kitchens KGM is a popular company that consistently delivers on its promises.

 

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Pros & Cons

PROS
recommend (17)
highly recommend ... (6)
very happy (4)
recommended (4)
on time (3)
great experience ... (3)
very professiona ... (3)
fantastic job (3)
great job (2)
absolutely recom ... (2)
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Cons
worst experience ... (2)
rude (2)
not recommend (2)
unprofessional (2)
delayed (1)
no communication ... (1)
not worth (1)
worst experience ... (1)
they were not co ... (1)
horrible (1)
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Greystone Kitchens Reviews: 71. Average Rating: 3.8

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We are now in week 4 of what we were told was a one week project. They have sent multiple repairmen to fix problems they created - poor plumbing, damaged drywall, poorly painted walls and range hood damaged - and now, yet again, our sink and disposal that they installed are backing up and have to be plunged to drain. The last straw? They’re replacing cabinet hardware and inaccurately ordered both the soft-close drawer glides (for the second time!) and only ordered enough cabinet pulls for half the cabinets. So we’re stuck waiting into week 5 for a quick, simple kitchen upgrade with no time line for completion. Extremely poor communication throughout the project and workmanship has been substandard from the start. We greatly regret choosing Greystone for this remodel!
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