Greystone Kitchens

See BBB complaint filed 5/1/25 with lots of photos. Too many issues to detail in 2000 word review. “6-8 week” project took 6-1/2 months then needed warranty work. Mistake after mistake with Greystone at times having to fix their initial “fix”. Apparently workers did not look at the plans (a copy of which was on site). Phone desk to be lower than other cabinets initially installed at same height as other cabinets. Plans showed Mbath sink to be on left of counter but plumber moved plumbing to the right. Had to fix it. Plumber raised shower arm 5-6” contrary to plan and explicit denial of permission to raise it on day 1. They didn’t want to fix it; I insisted. When lowered, no thread tape used on shower arm causing leak that had to be fixed under warranty. Leak caused white tiles to turn grayish. Research showed spec sheet said tiles were not suitable for shower floor; floor had to be replaced. Greystone initially refused to fix shower step plate issues which caused issues with shower door placement. Had to redo glass (and quartz on half wall in addition to step plate). Step plate tilted out of shower instead of in toward shower; had to be fixed under warranty. Contracted for regrout of Mbath floor (avalanche white grout). They did resurfacing instead. Old grout quickly showed through. First “fix” was smearing a GRAY substance over the grout/tile edges in those areas. They finally hired grout expert to do regrout contracted for. They had to lower the vanity after talking me into installing it higher because it hit me in a painful place when I reached for the faucet. Many other issues. Repeated theme: They didn’t want to fix damage if it could be covered up or have something placed in front of it so it wouldn’t be seen. In fairness, PM overseeing warranty work was great; went above/beyond to ensure things were fixed right. Does good warranty work make months of mistakes and stressful battles to get things fixed worthwhile? Decide for yourself.

We are now in week 4 of what we were told was a one week project. They have sent multiple repairmen to fix problems they created - poor plumbing, damaged drywall, poorly painted walls and range hood damaged - and now, yet again, our sink and disposal that they installed are backing up and have to be plunged to drain. The last straw? They’re replacing cabinet hardware and inaccurately ordered both the soft-close drawer glides (for the second time!) and only ordered enough cabinet pulls for half the cabinets. So we’re stuck waiting into week 5 for a quick, simple kitchen upgrade with no time line for completion. Extremely poor communication throughout the project and workmanship has been substandard from the start. We greatly regret choosing Greystone for this remodel!