Incredible Kitchen and Bath

Our experience with Incredible Kitchen and Baths (IK&B) was anything BUT incredible. We were so excited when we started the process of renovating our bathroom, closet and bedroom with IK&B. We should have known when we set everything up, picked our tile, flooring etc and then after hearing nothing came back in to find all our paperwork had been "lost". Looking back now, we should have just walked out and not looked back. Instead we pushed forward and started the process over with them. The ensuing months were filled with virtually no communication or visible project management unless we physically showed up at their showroom. Most phone messages and emails went unanswered. Any action that was taken was after our insistance and enduring unfulfilled promises and outright lies. When we finally got them to start the process we suffered through subcontractors not showing up, duplicate contractors showing up, contractors not having project direction ... it goes on and on. Major headache for months over a project that should have taken just a few weeks. 7-8 months is beyond unreasonable. Especially since supply chain issues where NOT an issue with our project. In the end, we signed off on the project with some issues still open because it was easier to just do it ourselves. (Please note, the work done by the subcontractors was fairly well done but so not worth the frustration and pain of dealing with IK&B.) Next time we will probably just act as our own general contractor and save the money. We basically did the job anyway with this project! IK&B didn't seem to care that if this project went well, we would have renovated our kitchen and 2nd bath with them as well. As an FYI, our experience was not unique. A family friend renovated their kitchen with IK&B at the same time with the same miserable experience. BUYER BEWARE!!!!