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Review Keywords Analysis

U.S. Xpress photo
U.S. Xpress photo
U.S. Xpress photo
U.S. Xpress photo
U.S. Xpress photo

U.S. Xpress

Address: 9523 Florida Mining Blvd E, Jacksonville, FL 32257, USA Get Directions

Services & pricing

Average price range
ServiceDetailsPrice
Truck Maintenance Brake Inspection $100 - $150 Call to Book
Shock Replacement $200 - $300 Call to Book
Fluids Top Off $50 - $80 Call to Book
Driver Amenities Showers Free Call to Book
Laundry Facilities Free Call to Book
Driver Lounge Free Call to Book
Onboarding Support Travel Arrangements $200 - $400 Call to Book
Driver Orientation Free Call to Book
Transportation Assistance $50 - $100 Call to Book
Equipment Cleaning Interior Cleaning $50 - $100 Call to Book
Exterior Wash $30 - $60 Call to Book
Detailing Services $100 - $200 Call to Book
Repair Services Engine Repair $500 - $1000 Call to Book
Transmission Repair $1000 - $2000 Call to Book
Electrical System Repair $100 - $500 Call to Book

What people love

From reviews
Helpful staff Great people Nice equipment Positive experience Quick inspections Amazing onboarding crew Clean trucks Good amenities Free washers and dryers Great terminal

About this business

U.S. Xpress was co-founded in 1986 by technology and trucking visionaries Max Fuller and Patrick Quinn. We have always been committed to leveraging tech for our customers and teams. We were the first to develop roll stability and accident mitigation systems and set the pace for safety technology. Today, our forward-facing event recorders help ensure that every trip is completed safely. U.S. Xpress has been in the business for 36 years, and our experience guides us as we invest in new tech. Other trucking companies do not have that many years to plan due to the market's unpredictability. We are now working on a decade out under the leadership of Eric Fuller (President and CEO). We trust our investments and our people to make goods move more smoothly every minute.

Reviews Summary

The reviews offer positive feedback from drivers regarding US Xpress, particularly focused on the company culture, equipment quality, maintenance quick turnaround and supportive dispatch team. The reviews include a blend of long-term and returning drivers as well as new recruits who find the onboarding process smooth and supportive. The company continues to evolve its pay package and benefits, with a focus on driver comfort and safety aspects. Due to a cleaner and well-maintained terminal, US Xpress is a welcoming home base for most drivers during their off-duty hours. Drivers reported few issues and said the company worked with them to address any concerns, showing that it is willing to consider and resolve driver issues. The reviews reveal happy and motivated workers and a supportive company culture that long-term and new recruits appreciate.

Frequently asked questions

7 questions
What do U.S. Xpress clients say about the work?
Reviewers frequently praise the cleanliness of the facilities, the efficiency of the maintenance shop, and the supportive onboarding team. Many highlight the positive experiences with dispatch and the overall helpfulness of the staff, making it a favorable choice for drivers.
Does U.S. Xpress offer truck maintenance services, and how do customers feel about them?
Yes, they provide truck maintenance services, including brake inspection, shock replacement, and fluids top-off. Customers commend the quick turnaround times, with some noting that maintenance issues were resolved efficiently during inspections.
What hours is U.S. Xpress open for service?
U.S. Xpress operates 24 hours a day, seven days a week: Monday: 00:00-23:59 | Tuesday: 00:00-23:59 | Wednesday: 00:00-23:59 | Thursday: 00:00-23:59 | Friday: 00:00-23:59 | Saturday: 00:00-23:59 | Sunday: 00:00-23:59.
Can I expect good driver amenities at U.S. Xpress?
Yes, they offer several driver amenities, including free showers, laundry facilities, and a driver lounge. Reviewers appreciate these facilities, highlighting them as a significant benefit for drivers during their time at the terminal.
How does U.S. Xpress support new drivers during onboarding?
U.S. Xpress provides comprehensive onboarding support, including travel arrangements, free driver orientation, and transportation assistance. Reviewers have noted the exceptional service from the onboarding team, making the process smooth and welcoming.
What repair services does U.S. Xpress provide?
They offer repair services such as engine repair, transmission repair, and electrical system repair. Customers have reported positive experiences with the repair shop, noting prompt service and effective solutions to their vehicle issues.
Where is U.S. Xpress located?
9523 Florida Mining Blvd E, Jacksonville, FL 32257, USA

Location & directions

Jacksonville, Florida
U.S. Xpress
Trucking Company
Address
9523 Florida Mining Blvd E, Jacksonville, FL 32257, USA
Hours
Open 00:00 - 23:59
U.S. Xpress Reviews · 4.0 average
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