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  1. US
  2. FL
  3. Miami
ADT Security Services

ADT Security Services

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Open 7:00 AM-6:00 PM now
1200 NW 78th Ave #111, Miami, FL 33126, USA Get Directions
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ABOUT   Services Excellence Summary

ADT Security Services in the United States provides security and automation to both homes and businesses. They also work with networks and people who are always on the move. ADT has made security more accessible than ever and provides 24/7 support. This company's mission is to provide exceptional customer service, focusing on quality and response time. Our goal is to keep people safe and empowered. Home Security Nearly all homeowners are looking for the best way to protect their Doral home. For the last 140 years, we at ADT have been at the helm of the home security field. We are proud to have also developed home security in Doral FL into an automation system. Wherever you are in the world, our monitoring center is active 24 hours a day, seven days a week, every day of the year. Our home security and monitoring services help in all kinds of emergencies.

 

SUMMARY   Reviews Summary

The ADT feedback is a mixed bag, with some highlights and lowlights. A great experience customer impression includes overall professionalism and courtesy of the sales and technical assistance representatives. The user felt secure with them, even though she was alone in the house. The continuous communication during the installation and consultation with the homeowner gave the client peace of mind. A satisfied client also praised the outstanding service and thorough discussion of the equipment model and how to use it, including the phone application setup. This reviewer will recommend this company to new users after the excellent installation service experienced. Unfortunately, there is a negative report that shares a high quality service request meeting and communication between the customer service representative and the technician. The reviewer felt bemusement and unsure about the complete request. The need for the updated system would warrant updated reasons is the correct and competent method. Other feedback indicates that the local security team did not receive a security alert from the new interface, which was resolved by the security response team. The alert conditions immediate corrective action are a power outage that resulted in a full reset. For new users, the continuous alert is essential and should be the right one. The need to add in the motion sensors that have a backup battery that can run the system for a day. I'd also like to see a good lengthy overview of each audit alert and response. For more alarms, the need to add a second battery pack will be great. Combined with this dilemma and situation, suggest that potential newcomers should understand people's experiences in code change and collaborating with the police. At the end, three additional tips are relevant to a new user: be discreet, ensure efficient customer service, and practice to explain the reason for the updated alarm. A brief summary is that customer adapt this and ensure consumer reliability is close to the guaranteed during the BETA phase. However, the customer's reaction to the critical components is essential. ADT will collaborate with the dealer and customer service if there is a good experience during the BETA phase.

 

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Reputation Change over time

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Pros & Cons

PROS
helped me (1)
wonderful experi ... (1)
professional and ... (1)
technician was p ... (1)
quick response (1)
Cons
horrible (5)
bad customer ser ... (3)
overcharge (2)
does not care (2)
poor experience (2)
not recommend (2)
unhappy (1)
unprofessional (1)
bad experience (1)
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ADT Security Services Reviews: 34. Average Rating: 1.9
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