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Mattress Firm Coconut Grove

Name: Mattress Firm Coconut Grove
Address: Miami, US
Telephone: +13054420991
Rating: 4.96

100 reviews

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+13054420991

Open 10:00 AM-9:00 PM now

2720 S Dixie Hwy, Miami, FL 33133, USA Get Directions

adjustable bed BEST Electric Adjustable Bed in United States BEST Electric Adjustable Bed in Florida

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ABOUT Services Excellence Summary

We believe everyone in our store is working hard to provide you with a great night's sleep each night. What is our strategy? Our Sleep Experts receive 200 hours of training to create a personalized solution. Our Love Your Mattress Guarantee (r) allows you to buy with confidence. You can purchase top American brands like Sealy, Tempur-Pedic, and Sleepy's at a discounted price. Your new mattress will be delivered, and we offer a 120-night trial (r). Most people think Mattress Firm sells mattresses. But what they don't know is that Mattress Firm is a matchmaker. Mattress Firm has been in business for over 90 years, and our family of companies is dedicated to helping you sleep better by matching you with the perfect mattress at a price you can afford. Although Mattress Firm started as a small store, it has become the largest specialty mattress retailer in the United States. Mattress Firm now has more than 2400 stores in 49 states. Every Sleep Expert(r) starts their journey with 80 training hours. This isn't enough. Mattress Firm is unique. We believe that customers receive excellent service when satisfied employees interact. Employees enjoy coming to work every day, and they show their best selves.

SUMMARY Reviews Summary

Mattress Firm reviewers are extremely satisfied with their customer service representatives. Specifically, Jesus, Ricardo, Jonathan, Joseph, and Alen's services come highly recommended from shoppers who recently engaged with them. Customers say the staff have a great deal of knowledge and make buying a mattress less nerve-wracking. The comments also say that the service is patient, explaining options and never pressuring a sale. The specifics of the deals are also displayed in a detailed way. The overall shopping experience is acceptable by one customer who went to buy sheets and ended buying entirely different items thanks to the in-store service. Several customers indicate that the customer service encounters are extraordinary or outstanding. You are guaranteed a lovely smile if you visit the Grove staff—their expertise and quality of product got them to assess this. Service personnel that included Ricardo, Alen, and Jonathan are very significant in the process of mattress shopping. A suggestion is that if you want the correct mattress to buy, you visit them and it will make you quite satisfied.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

recommend (14)

great experience ... (5)

very knowledgeab ... (5)

great service (5)

highly recommend ... (4)

very helpful (3)

great customer s ... (2)

excellent servic ... (2)

helped me (2)

very happy (2)

Cons

worst experience ... (1)

frustrating (1)

expensive (1)

worst experience ... (1)