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  1. US
  2. FL
  3. Miami
Mattress Firm Miracle Marketplace
Mattress Firm Miracle Marketplace
Mattress Firm Miracle Marketplace

Mattress Firm Miracle Marketplace

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3301 SW 22nd St Suite 102B, Miami, FL 33145, USA Get Directions
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ABOUT   Services Excellence Summary

At Mattress Firm Miracle Marketplace, everyone in the store is committed to making sure you receive the best possible night's sleep on a routine basis. So, how do we go about doing this? It all begins with our Sleep Experts ® who are committed to providing you with a customized solution by training for more than 200 hours. We strive to ensure you are shopping with confidence by providing the Love Your Mattress Guarantee ®. You get to have a top brand mattress at a discount, including Sealy, Tempur-Pedic, Sleepy's and Serta. This mattress will be delivered to you, and you get a 120-night sleep trial ®. That means we’re 100% committed to helping you find exactly what you need. Lots of people think that Mattress Firm is in the mattress business. However, here's the truth: Mattress Firm's business is about matching you with the right mattress. And for over 90 years, Mattress Firm has been helping people like you get better sleep. We've provided them with the right mattress and price. From a small number of shops, Mattress Firm has grown to become America's largest mattress specialty retailer... with over 2,400 stores in 49 US states.

 

SUMMARY   Reviews Summary

The feedback is largely positive, with several buyers praising the staff, especially Maria and Luis, for their kindness, product knowledge efficiency and the outstanding customer support they received. A lot of reviews credit Maria and Luis for their professionalism and understanding, citing their ability to provide clients with a stress-free shopping encounter. They are touted as a couple of the shop's most respectful and accommodating salespersons. Both review profitability, with clients expressing excitement about their purchase, how they were treated, and how the products met their quality and price requirements. Many reviewers relied on the patient and experienced salespeople and mentioned how helpful an expert decision-making process it was. The shoppers appreciate the dedication of the sales staff, which, according to the survey, was notably not coercive, attentive and equipped with the details needed to support them. Most buyers were pleased with the store's support services, especially with the customer service purchased. One client was amazed by the rapid, helpful and mess-free delivery process that included removing his/her current mattress. Other customers frequently came back due to referrals and said they would recommend the store, confirming the store's reputation, a clear message that their shopping experience was outstanding.

 

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Pros & Cons

PROS
recommend (14)
very professiona ... (5)
highly recommend ... (5)
very knowledgeab ... (5)
excellent servic ... (4)
very helpful (4)
helped me (4)
very satisfied (3)
wonderful experi ... (3)
very kind (2)
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Mattress Firm Miracle Marketplace Reviews: 100. Average Rating: 4.9

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