Lee County Electric Cooperative (LCEC)

Lee County Electric Cooperative (LCEC) is a non-profit electric distribution cooperative that has served the people of Southwest Florida for over 80 years. LCEC provides power to more than 240,000 customers in coverage area at competitive prices. LCEC's employees are also neighborhoods. The cooperative is locally owned and managed, meaning that its employees are deeply invested in areas such as the economy, education, environmental conservation, and community building. The company is a cooperative, which means it operates for the benefit of its members, who are linked to the quality of service and they also participates in the company's decision-making processes. LCEC operates on a financially strong foundation, supported by an aggressive financial strategy that anticipates changes and trends and actively manages and mitigates risks. LCEC's key performance indicators are updated annually, and customer satisfaction surveys, employee engagement surveys, and regular communications with employees provide valuable feedback for improvement. Along with being one of the largest cooperatives in the country, LCEC is also one of the largest employers in Lee County. The cooperative is owned and operated by its members, which include all customers of the service area in Florida. LCEC operates electric distribution services as a public utility in parts of six counties, including Lee County, which is included in the service territory. With their headquarters in North Fort Myers, it is a testament to the resilience roots of the cooperative, which started in 1940. The regions served by the cooperative include Sanibel, Captiva, North Fort Myers, Pine Island, Everglades City, Immokalee, Marco Island, Ave Maria, and parts of Lehigh Acres.

The feedback was mostly positive, with an emphasis on the strong work ethic of the Energy Services team. Multiple customers praised the upbeat attitudes and high-quality work of team members like Jason and Kristin, and quick resolution of power issues was a common theme. Reviews noted that representatives like Leigh and Vicky were patiently professional, compassionate, and reliable. These values seemed to filter to the field workers including Ryan and Ian. There was a suggestion for quicker call pickup and also the over the comments, there were reviews that showed general gratitude for excellent service, sometimes even for minor problems. The importance of supporting the hardworking teams as such was a critical theme throughout the reviews, and the community is indeed grateful for the continued safe provision of essential energy services by the team.