Bob Heinmiller Solar Solutions

I received an email (Oct 22, 2022) stating: Your generator has a fault. Your generator Kilgore has experienced an interruption in normal performance (E2800). Please log in to your account to view your detailed status message or contact your service/maintenance provider. I called and spoke with Ashley and told her I was receiving notification through MobileLink. I asked her if there would be a charge for them coming out and she said "NO". When the person came out, he said said that the button has been pushed to turn off the unit. He turned it back on and handed me a bill for $225.00. I told him what Ashley said and he said it is what it is. I told him I was not paying it. I called and finally spoke with Melody and she said she would do it for $190.00 or they would not service me again. Needless to say, my husband paid it. I had my unit serviced for its year service and received a call from Ashely asking for the money. I told her I was driving and wouldn't take that for and answer so I hung up... The next morning I received a call from Ashley at 8:15 AM asking for the money. I told her I was sleeping and hung up. I have placed 4 calls to Mark, the owner, who will not call me back. I was told first by Ashley that he would call back within the hour. I called back and was told be Melodie that he would call back that day. Yesterday I was told that he would call back by the end of day and just now I was told by Lexi that he would call me today. I want me money back for the visit that I should not have paid for. ($190.00). I wouldn't use them is they were the last Generac dealer in this area.