Brighton founders, Terri and Jerry Kohl, aimed to create a company with a heart. They wanted a brand that would show the love and respect they share with their employees and customers. Every Brighton Collectibles outlet feels like home. The store is adorned with chandeliers and warm hardwood floors, and the high, vaulted ceiling appears stunning. Nonetheless, you will still appear to be near your Partners.
Reviews Summary
Phone call order 230 pm and item received next day 1.45 pm was the best experience and the gift wrapped free delivery. Good customer service from Melissa was the best. This branch is excellent with suggestive, friendly, and customers, and nice environment are some of the testimonies. One client recognized Melissa for the customer service given her. Melissa was welcoming and the cashier store made a difference shop. Another customer confirmed returning back to the shop because of good services but might not come back if different people will serve them. Another customer commended the customer service given when buying accessories. Another client praised that this is a great place to shop and they enjoyed different services given like look at the hidden gift. The branch staff are professionals who know how to handle their customers to achieve the customer's satisfaction. One client confirmed how difficult it is to shop on a busy day but one girl helped him a lot and once again they have really good quality jewelry. Some clients praised the product for being cheap. Another client recommended the business card holder in the shop. Staff in most positive review were Melissa, Debra, Maya, Aimee, and Lon. Good customer service was dominating all the customers respond. Products quality and welcomed good customer service are habits the shop mostly flaunts. Buying accessories at Brighton is a happy experience, and the staff are very welcoming and friendly. This store has excellent service and treats their customers properly. Good customer service is recognized by many and is the best strategy in retaining and attracting new customers. Most clients commented on the different support provided like ordering a specific product and paying twice as much to get it. In conclusion, the shop is the best and would do a lot of promotions through customer referrals.
Frequently asked questions
6 questions
What do Brighton clients say about the work?
Customers frequently praise the attentive and friendly staff, highlighting their welcoming nature and professionalism. Specific team members, like Melissa and Debra, are noted for their helpfulness, making shoppers feel like family during their visits.
What services does Brighton offer for handbags and accessories?
Brighton provides a variety of services, including Designer Handbags, Leather Handbags, Small Accessories, Jewelry (Earrings, Necklaces, Bracelets), Gift Wrapped Items, Custom Gifts, Accessories, General Purse Cleaning, Leather Treatment, and Damage Repair.
Does Brighton offer purse cleaning services, and what do customers think about it?
Yes, Brighton offers General Purse Cleaning, Leather Treatment, and Damage Repair. Customers appreciate the ongoing cleaning service for purses, emphasizing its value and comparing it favorably to other brands.
Who founded Brighton and what is their vision for the store?
Brighton was founded by Terri and Jerry Kohl, who aimed to create a company built with heart, focusing on love and respect for customers and employees. The store ambiance reflects this vision, designed to feel like home.