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FAS Windows & Doors - Corporate Office

Name: FAS Windows & Doors - Corporate Office
Address: Orlando, US
Telephone: +14074786658
Rating: 4.7129

101 reviews

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+14074786658

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3020 Mercy Dr Suite F, Orlando, FL 32808, USA Get Directions

window installation service Top Window Installation Services in United States Top Window Installation Services in Florida

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ABOUT Services Excellence Summary

Quality and customer service are essential when selecting a company to replace your home's windows and doors. No-pressure education is crucial in our company. Our professional and experienced project consultants come to you and show you the product they believe will best meet your requirements. We also take your measurements so that we can guarantee a good fit. To ensure a precise fit, we make all our products while you wait and ship them straight to your address.

SUMMARY Reviews Summary

The FAS Windows & Doors reviews are overwhelmingly good. Customers frequently praise the high-quality products and exceptional customer service from FAS. Ryan is often highlighted as an outstanding staff member, and several customers have praised his professionalism and helpfulness. Many customers are grateful that Ryan went above and beyond his duties for customer service. However, most of them appreciated the timely installations and easy interactions they had with the company. Moreover, customers appreciate the company's communication between themselves and the staff, making their interactions go smoother. This especially showed when customers had follow-up issues or minor concerns. We saw this with Ryan challenging each issue instead of dismissing it to ensure they are satisfied and happy with what was performed. This ensures the stellar service customers receive doesn't vary between installations and repairs. FAS even seems to welcome such issues to tweak their work procedures and ensure all customers have excellent feedback at the end of the day. This makes customers believe they have a high-quality product and installation service because the company is willing to address a variety of issues that might come up even after the purchase. Apart from the good reviews, not all customers have liked the services provided by FAS. For instance, one of the customers I researched had a bad experience. After their windows were installed just after 9 months, they complained that the windows were drafty and that some didn't close and open efficiently. This warrants all of their positive reviews because Ryan really liked their windows, and others think the other staff members might have done a perfect installation. Ryan said he would like to repair the windows and was quick and friendly to respond to their complaints, and he fixed everything in less than ten minutes. This shows that the company can stand behind its products, and satisfied customers have recommended the company.

Robert left a 1 star review

★☆☆☆☆

On TrustAnalytica

Sep 16

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Reputation Change over time

Pros & Cons

PROS

recommend (14)

on time (9)

great service (8)

highly recommend ... (6)

great job (5)

very professiona ... (5)

very friendly (3)

very happy (3)

great experience ... (3)

great company (3)

Cons

stay away (1)

terrible (1)

not worth (1)

never returned m ... (1)

useless (1)

no communication ... (1)

not great (1)

would not recomm ... (1)

not recommend (1)

poor communicati ... (1)