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Her Majesty Cleaning Services

Name: Her Majesty Cleaning Services
Address: Orlando, US
Telephone: +14072802288
Rating: 4.74

50 reviews

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+14072802288

Open 8:00 AM - 3:00 PM now

121 Drennen Rd, Orlando, FL 32806, USA Get Directions

house cleaning service Best House Cleaning Services in United States Best House Cleaning Services in Florida

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ABOUT Services Excellence Summary

About the company Owners and founders, Ashley and Jennifer, started Her Majesty Services after finishing a large project in 2015. That historic house was stunning and pushed them to envision more. Their business has grown, and they have learned and improved to meet their goals and those of their customers. They work hard to make sure their business can create communities and not just employment. Experience Ashley and Jennifer have found that the best cleaning service comes from friendly professionals prepared for their work. They are learned about best practices and keep their education current to ensure their services are dependable. Small Business Friends Her Majesty Services has made many friendly relationships with other businesses over the years to provide trusted referrals to individual customers. This includes pressure washing, fencing, and general contractor work for all your needs.

SUMMARY Reviews Summary

The reviews for Her Majesty cleaning services are mixed, with respondents differing about the quality. Some reviewers said that they were pleased with the cleaning work and professionalism, describing it as life-changing and a welcome change from a competitor. According to the majority of reviews, the cleaning is thorough and tailored to the client's needs. The cleaners, particularly Nidia and Rosemary, were described as meticulous, with their coworkers praising their work ethics, care, and careful training. Negative comments come mainly from a single upset customer who accuses the cleaners of being incompetent and unprofessional. Her Majesty's response to the comments and complaints on the review site is measured and emphasizes how they value their team and want to do the right thing. The organization seems to have a rigorous customer service and quality management system in place to ensure the cleaning service consistently meets the customers' high standards. The most significant conclusion is that Her Majesty cleaning services are the best option for handling a messy or time-consuming home. But from the vast majority of the feedback, it is excellent and trustworthy.

Rueben left a 5 star review

★★★★★

On TrustAnalytica

Aug 27

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Reputation Change over time

Pros & Cons

PROS

recommend (6)

great service (4)

great job (3)

highly recommend ... (3)

recommended (2)

attention to det ... (2)

amazing job (2)

very satisfied (2)

did an amazing j ... (2)

very professiona ... (1)

Cons

very disappointe ... (1)

disappointed (1)

Her Majesty Cleaning Services Reviews: 50. Average Rating: 4.7

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Reviews (1) Google Reviews (49)

Rueben

on Trustanalytica

Horrible and embarrassing and very unprofessional l was suppose to receive a deluxe deep cleaning package and what I got was unexplainable. The counter was left dirty there was no thorough wiping of the inside counters in which I was told they not supposed to do that anyway the tub was left dirty the patio had dirt and smut on the chairs that they were supposed to clean It looked okay when I first walked in but when I really took a look at it I was surprised. A part of the counter was left untouched. After thinking about it I was so embarrassed for the company and for their workers it was indescribable. I was supposed to receive a cleaning on the patio that was left with a lot of dust and dirt on the ground of the patio That was supposed to be swept out and as they were about to leave I asked him are you going to wipe down my chairs so she went out and went down the chairs and I asked if she did the cabinets I was told later by the owner that they don't wipe off the inside cabinets I spent about an hour preparing taking everything out of my cabinets so they could clean it only to discover that that's something they're not supposed to do. When I brought to the attention that I was supposed to receive the deluxe cleaning one of the cleaners said they don't communicate with us and we didn't know that you were supposed to receive a deluxe cleaning. I should have known something wasn't right when they continuously respond to that late about follow-up appointments on the quoted price and explaining what I would receive for the cleaning. One of the owners was getting upset raising her voice when I was calmly trying to speak with her about the issue. I had a lady who cleaned my apartment in the past could do it in 3 hours spotless but the owner is telling me that it's a 6-hour job and that's why they couldn't complete the job! My apartment is 174 square foot. There was so much other too but I'm not going to waste the rest of my energy on such bad experience. I told them to just take the money and go. I will never use their service ever again!!!