Professional staffQuick response timeHelpful property managerExcellent serviceProactive communicationAttention to detailFast serviceGreat care for propertiesTimely issue resolutionEasy communication
About this business
HomeRiver Group Orlando Property Management aspires to become the leading residential property administration company in America. Our services include buying, rehabbing, leasing, managing, maintaining, selling, and property management. We focus on assisting real estate investors in achieving financial freedom while also providing quality rental homes to our residents. Our values include honesty, excellence, and respect.
Reviews Summary
The substantive focus of the majority of reviews was Michelle Harvell's accomplishments as Property Frameworks' property manager. Customer said she had excellent communication and problem solving skills. This was demonstrated by written reviews, which expressed satisfaction with her communication, diligence in handling homeowner and renter service requests, and urgency in resolving property problems. She was said to be hardworking and highly devoted to her work. Reviewers often described Michelle's accessibility, her record keeping, property inspections, and her unwavering loyalty to clients and property. Most of the customers revealed that she provided feedback on meeting client expectations, communications and returns. Michelle is commended for improving properties, and one reviewer claimed that she maintained properties better than owners. Great response times with maintenance and invoices as some mentioned, with some showing harm and some showing that the management was good. There was lots mention of her finding creative solutions for repairs – she was a quarterback for contractors and was able to save some expensive repairs. Michelle, as a customer-oriented property manager, is said to have ensured that all stakeholders were satisfied while continuing to enhance the property's value. The company's results and the superb customer service provided by the property managers, especially Michelle Harvell and Alanna Carlson, are factors that make customers recommend Property Frameworks.
Frequently asked questions
7 questions
What do HomeRiver Group Orlando Property Management clients say about the work?
Clients frequently praise the team's proactive communication, responsiveness, and attention to detail. Reviewers highlight the professionalism of staff like Michelle Harvell and Ryan G., noting their quick service and effective handling of maintenance issues.
Does HomeRiver Group Orlando Property Management offer emergency repairs, and how do clients feel about their response time?
Yes, they provide emergency repairs as part of their maintenance services. Reviewers have noted fast response times, with one mentioning a technician arriving within 30 minutes for an urgent issue.
Can I expect help with lease negotiations when working with this property management company?
Yes, they offer lease negotiation as part of their tenant relations services, ensuring both owners and tenants have their needs addressed during the leasing process.
What maintenance services does HomeRiver Group Orlando Property Management provide?
They offer a comprehensive range of maintenance services, including emergency repairs, routine inspections, and preventative maintenance, ensuring properties are well-maintained and issues are addressed promptly.
What are the business hours for HomeRiver Group Orlando Property Management?
Their hours are Monday: 9:00 AM-5:00 PM, Tuesday: 9:00 AM-5:00 PM, Wednesday: 9:00 AM-5:00 PM, Thursday: 9:00 AM-5:00 PM, Friday: 9:00 AM-5:00 PM, Saturday: 9:00 AM-5:00 PM, and Sunday: Closed.
Does this property management company handle tenant complaints effectively?
Yes, they have a dedicated tenant relations service that includes complaint resolution, which is frequently praised by clients for its effectiveness and responsiveness.
Where is HomeRiver Group Orlando Property Management located?
I was employed with HRG for almost 3 months , I quit on Nov 18th and HRG owes me my expense reimbursement for October and November for many miles logged on to my car.HRG is not forthcoming after SEVERAL attempts to obtain my money. If HRG cannot even take care of their own employees how can they take care of your homes??! Disgruntled Ex-Employee
Alternatives to HomeRiver Group Orlando Property Management