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SoDo Nails And Lash Bar

Name: SoDo Nails And Lash Bar
Address: Orlando, US
Telephone: +14074200020
Rating: 4.0396

101 reviews

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+14074200020

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3123 S Orange Ave #102, Orlando, FL 32806, USA Get Directions

lash extensions BEST Lash Extension Places in United States BEST Lash Extension Places in Florida nail salon Best Nail Salons in United States Best Nail Salons in Florida

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ABOUT Services Excellence Summary

Welcome to SoDo Nails & Lash Bar. Sit back and relax. It offers relaxed and comfortable nail services. We want to make you feel more beautiful and happy, so please inform us of your preferred technician. Sodo Nail Lashing Bar prides itself on its high standards. Excellence and Beauty. Be it a hairstyle or a full visit. We are here to serve you, whether it is your first time or your regular visit. You can enjoy luxury pedicures with our superb spa chairs. All nail care services are provided by experienced and skilled technicians. Our staff is licensed and skilled in all aspects of your nail care. Our staff is licensed and certified. We aim to be the best and most respected in the industry, offering the highest quality service. Our clients get all the latest services through professional nail care lines. You must find comfort and rejuvenation while visiting our spa. We're here to help and make sure you feel refreshed.

SUMMARY Reviews Summary

The nail salon has several pleasurable reviews from guests who praised the talent and professionalism of their nail artists and the salon's great ambiance. A significant number of great reviews were given for Rikky, Bella, and Lena. The nail salon cares about the safety of their guests, maintaining cleanliness and taking strict security measures in ensuring every guest's safety during the pandemic. It is recommended that you schedule an appointment because the salon can get crowded. Most of the reviewers commented that the salon is busy because its service is fantastic. New clients and those who have been to the salon many times remarked that they continually return because of the exceptional service and relaxing environment.

Portioned left a 1 star review

★☆☆☆☆

On TrustAnalytica

Oct 28

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Reputation Change over time

Pros & Cons

PROS

recommend (8)

love this place (5)

highly recommend ... (4)

great experience ... (3)

amazing job (3)

absolutely fanta ... (2)

accommodating (2)

great work (2)

very professiona ... (2)

beautiful salon (1)

Cons

rude (4)

horrible (3)

so disappointed (2)

disappointed (2)

unprofessional (2)

not happy (2)

take my business ... (1)

extremely disapp ... (1)

unsuccessful (1)

upset (1)

SoDo Nails And Lash Bar Reviews: 101. Average Rating: 4.0

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Reviews (1) Google Reviews (100)

Portioned

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Fix negative reputation Fix negative reputation

So today, October 28th, my mother booked an appointment for 6:15pm. She received a text message that asked her to change her review on a previous visit. Just a little advice from one business owner to another: That’s not customer service! She was asked to change the review she left 5 months ago without asking being asked if she was satisfied or if her feelings changed. She was asked to change her review in order to have an appointment today. That her review was about a technician she wanted to work with today and that it was bad for business and it actually wasn’t about him at all. 5 months ago, She asked to change 4 fingernails and was told she had to redo both hands. My mom just wanted to do 4 nails but she did what she was told. As a response to her review it seems like she was blamed for the time inconvenience on the shop when my mom asked for 4 nails and not all 10. I don’t understand how the customer didn’t get what they wanted and yet was blamed for the long wait. She would’ve dealt with any fashion consequences a 4-nail change would have came with. To me, the manager didn’t respond accurately, it’s all about how you address situations in customer service. Also, I wouldn’t ask a customer to change their review, just change the customer’s experience. So you send her a text message that says if she doesn’t change her review then her appointment is canceled. Cancel it