BluePearl Pet Hospital

Please do yourself and your fur baby a favor and go to another vet if you can. After charging a large sum of money for overnight care and testing, to have the vet fail to give us any sense of our sweet dog's prognosis while acknowledging the financial cost, proceeded to botch the euthanasia process and disappeared for almost 20 minutes. I found the vet standing in the middle of their work area doing nothing. That night has haunted us for over a year now and the company has chosen to ignore my two attempts to speak with either the BluePearl president or Mars Petcare CEO; I have the signed receipts showing where employees of their offices signed for the letters. While I did interact with a member of what they call "client relations" team after my first letter, they lacked empathy and when I asked to speak to someone above him twice I never received a response. After allowing some time to pass, I sent a follow up letter to the CEO and president detailing what happened and included the correspondence with their employee. I did not even receive an apology for what happened from the company. It tells you all you need to know about them - happy to take your money and walk away when things don't go well. I hope this prevents at least family from going what we have gone through.

BluePearl diagnosed my dog with end stage mitrial valve disease. They quoted a price for life saving drugs for my dog over 300% normal value to carry me over for five days until I could buy the prescriptions online. Online I could buy a months supply for the price BluePearl demanded. When I dared to question the price gouging , the tech said, “Sir, I don’t make the prices…the Dr. will see you soon”, as she closed the door in my face. The Dr. never came. I paid $400 for a consultation with a cardiologist, and I never spoke to the cardiologist. His report was relayed to me by the same person that closed the door in my face. Bring your beloved family member/pet to BluePearl, but just know they’ll gouge you at least 300% the normal cost with the threat that if you don’t pay, your beloved family member/pet could die. Oh, and bring a tent and plenty of provisions. You’ll be camping there for a long time. This was the absolute worst experience I’ve ever had with a vet, specialized or otherwise. It’s like a capitalistic trauma center where they just focus on profit. Like, how much can they make you pay to save your dog? BluePearl’s focus is their bottom line, not your beloved family member. Just know that going in.