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  2. FL
  3. Tampa
Mattress Firm New Tampa
Mattress Firm New Tampa
Mattress Firm New Tampa
Mattress Firm New Tampa

Mattress Firm New Tampa

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17512 Dona Michelle Dr G, Tampa, FL 33647, USA Get Directions
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ABOUT   Services Excellence Summary

Everyone at Mattress Firm New Tampa wants you to enjoy better sleep, night after night. It is their mission. So, how do they do that exactly? Sleep Experts(r) spend over 200 hours training to create a customized solution for the customer. Whether this is your first mattress purchase or you've been buying mattresses for years, they make it easy to shop confidently. That is why they give you a Love Your Mattress Guarantee(r). You also get savings on new mattresses from America's top brands like Sealy, Tempur-Pedic, Sleepy's, and Serta. The new mattress gets delivered right to your door, and you get a 120-night sleep trial(r) to ensure you picked the perfect one. Most people think of Mattress Firm as a mattress store, but they are in the business of matching you with the right mattress for you. It is what company has been doing since 1927. Time and time again, thousands of satisfied customers have said that Mattress Firm matched them with the right mattress and gave them the best price. Our company has grown from a handful of locations to become America's largest specialty mattresses retailer. Mattress Firm has more than 2,400 stores in 49 states. This would not be possible without a team of Sleep Experts(r) in each store. Each Sleep Expert, in fact, starts their career with 80 hours of training. Our company knows that just because you have been with us for many hours does not mean you have all the answers. We believe that happy and great employees are our customers' best advocates. That is why they work hard to create a culture where our employees enjoy coming to work and are motivated. A team that is always right on the right side.

 

SUMMARY   Reviews Summary

Customers appear largely satisfied with their experiences at the Mattress Firm, with reviews highlighting the knowledgeability and attentive nature of Andrew, C K and Will. Most customers appreciate the easygoing, patient atmosphere where they did not feel pressured to make a quick purchase, instead preferring to take the time to find a good long-term investment. The sales reps used their knowledge to walk the customers through a large variety of options, sleeping budgets and matching all to what they felt they actually needed. A high volume of customers impacted the customer service, with reps dividing their time between all the customers. Andrew and C K in particular didn’t rush the customer, spending sufficient time on in ipsum. ck was especially good at signaling to customers that they will be back with the details of the deal soonest. Long-time customers returned because they trust the brand with continual competitive pricing. CK, Andrew, and Will’s suggest alternative options and going the extra mile for customers, even navigating online ordering to get them an excellent deal. The store’s wide variety of mattresses and bases available for immediate delivery gives customers peace of mind with the 100 night guarantee. Some noted that the service and products are slightly more expensive than average, but accept higher quality for the price. Overall, despite that, customers continue to give Mattress Firm good feedback!

 

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Pros & Cons

PROS
recommend (9)
very knowledgeab ... (8)
very helpful (3)
highly recommend ... (2)
great experience ... (2)
friendly and kno ... (2)
extremely helpfu ... (2)
great customer s ... (1)
exceptional cust ... (1)
high quality (1)
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Cons
disappointed (1)
so disappointed (1)
horrible (1)
take my business ... (1)

Mattress Firm New Tampa Reviews: 99. Average Rating: 4.8

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