Excellent customer serviceKnowledgeable supportQuick responsesGreat productsResponsive technical supportRobust spectrometersHelpful staffGreat technical supportGreat support for applicationsGreat calibration service
About this business
StellarNet, Inc. is the top global source of pocket spectrometers, systems, and applications for production, research, education, and OEM. These systems are reliable and of research quality for every setting, including the laboratory, process, or field. StellarNet StellarElite™ spectrometer systems are also available now. StellarElite Systems provide up to 10x optical gain, ultra-sensitive detectors, and feature auto-mapping microscopy choices! StellarElite provides high performance at a low cost and is a step up from StellarNet’s renowned BLUE-Wave and BLACK-Comet. The Quasar, HYPER-Nova, and Quasar-UltraCool are some of the new spectrometers in this elite series.
Reviews Summary
StellarNet's customer satisfaction with their spectrometers and customer support abounds. Their sales representative David Parrino is celebrated for his competence and availability when customers need any help. Various users highlighted the repair and calibration services provided by StellarNet, which made a difference in their experiments. In one review, a user said they felt like part of the StellarNet family because they had the same experience, which was heartening. Despite the good quality of their products, some customers noted that the systems were robust and had excellent spectral quality. StellarNet are also credited for their great customer service, affordability, and the ability to customize their products. The reviews appreciated the company for their innovative updates and constant growth, and the customers who bought used products said they worked just as well as the new ones. Their fiber optic spectrogmeters are widespread, and their customer support team is friendly, helpful, and responsive. Overall, the customers found StellarNet to be a great product, service, and a great company. Customers recommend their new instruments for their low cost, excellent spectral performance, and the portability of their systems. Also, according to customer feedback, StellarNet has excellent customer support for both hardware and software requirements, and most customers are pleased with the provided support. In terms of customer support, stellarNet has sometimes exceeded expectations. Customers expressed their appreciation for the company, especially the support department, which is easy to work with. Other notable features of the company, according to StellarNet customers, are that the sales department will work with you and take the extra time necessary to help you be successful. StellarNet customers also love the evolving software, which is easy to learn and suitable for UV-Vis, UV-NIR, and Raman spectroscopy.
Frequently asked questions
7 questions
What do StellarNet Inc clients say about the work?
Clients frequently praise StellarNet for their outstanding customer service and technical support, particularly highlighting staff like David Parrino and Stephanie for their expertise and responsiveness. Reviewers also commend the robustness and reliability of their spectrometers, which perform well in various environments.
Does StellarNet Inc offer calibration services, and how do customers feel about them?
Yes, they provide calibration services including Spectrometer Calibration, Performance Testing, and Software Calibration. Customers have expressed satisfaction with the calibration process, noting that their spectrometers returned to perfect working condition after service.
What hours is StellarNet Inc open for business?
StellarNet Inc operates during the following hours: Monday: 9:00 AM - 5:30 PM, Tuesday: 9:00 AM - 5:30 PM, Wednesday: 9:00 AM - 5:30 PM, Thursday: 9:00 AM - 5:30 PM, Friday: 9:00 AM - 5:00 PM, Saturday: Closed, Sunday: Closed.
Can I get training on using the spectrometers from StellarNet Inc?
Yes, StellarNet offers Training Services, including Spectrometer Operation Training, Software Usage Training, and Data Analysis Training. Customers appreciate the thoroughness of the training provided, which helps them effectively utilize their spectrometer systems.
What types of spectrometers does StellarNet Inc provide?
StellarNet offers a variety of spectrometers, including the BLACK-comet Spectrometer, Hyper-NOVA Quasar-Raman Spectrometer, and Fiber Optic Spectrometers. Their products are noted for being compact, portable, and robust, making them suitable for diverse applications.
How does StellarNet Inc support customers with technical issues?
They provide Technical Support, including Software Support, Hardware Troubleshooting, and Bespoke Application Support. Reviewers have highlighted the team's quick response times and effective solutions, enhancing their overall experience with the products.