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StellarNet Inc

StellarNet Inc

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14390 Carlson Cir, Tampa, FL 33626, USA Get Directions
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ABOUT   Services Excellence Summary

StellarNet, Inc. is the top global source of pocket spectrometers, systems, and applications for production, research, education, and OEM. These systems are reliable and of research quality for every setting, including the laboratory, process, or field. StellarNet StellarElite™ spectrometer systems are also available now. StellarElite Systems provide up to 10x optical gain, ultra-sensitive detectors, and feature auto-mapping microscopy choices! StellarElite provides high performance at a low cost and is a step up from StellarNet’s renowned BLUE-Wave and BLACK-Comet. The Quasar, HYPER-Nova, and Quasar-UltraCool are some of the new spectrometers in this elite series.

 

SUMMARY   Reviews Summary

StellarNet's customer satisfaction with their spectrometers and customer support abounds. Their sales representative David Parrino is celebrated for his competence and availability when customers need any help. Various users highlighted the repair and calibration services provided by StellarNet, which made a difference in their experiments. In one review, a user said they felt like part of the StellarNet family because they had the same experience, which was heartening. Despite the good quality of their products, some customers noted that the systems were robust and had excellent spectral quality. StellarNet are also credited for their great customer service, affordability, and the ability to customize their products. The reviews appreciated the company for their innovative updates and constant growth, and the customers who bought used products said they worked just as well as the new ones. Their fiber optic spectrogmeters are widespread, and their customer support team is friendly, helpful, and responsive. Overall, the customers found StellarNet to be a great product, service, and a great company. Customers recommend their new instruments for their low cost, excellent spectral performance, and the portability of their systems. Also, according to customer feedback, StellarNet has excellent customer support for both hardware and software requirements, and most customers are pleased with the provided support. In terms of customer support, stellarNet has sometimes exceeded expectations. Customers expressed their appreciation for the company, especially the support department, which is easy to work with. Other notable features of the company, according to StellarNet customers, are that the sales department will work with you and take the extra time necessary to help you be successful. StellarNet customers also love the evolving software, which is easy to learn and suitable for UV-Vis, UV-NIR, and Raman spectroscopy.

 

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recommend (4)
very helpful (2)
great company (2)
highly recommend ... (2)
on time (1)
great product (1)
always been grea ... (1)
very responsive (1)
willing to help (1)
very happy (1)
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StellarNet Inc Reviews: 23. Average Rating: 4.8

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