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StellarNet Inc

Address: 14390 Carlson Cir, Tampa, FL 33626, USA Get Directions

Services & pricing

Average price range
ServiceDetailsPrice
Spectrometers BLACK-comet Spectrometer $2000 - $3000 Call to Book
Hyper-NOVA Quasar-785 Raman Spectrometer $3000 - $4000 Call to Book
Fiber Optic Spectrometers $1500 - $2500 Call to Book
Calibration Services Spectrometer Calibration $300 - $500 Call to Book
Performance Testing $100 - $300 Call to Book
Software Calibration $200 - $400 Call to Book
Technical Support Software Support $100 - $200 Call to Book
Hardware Troubleshooting $150 - $250 Call to Book
Bespoke Application Support $250 - $400 Call to Book
Accessories for Spectroscopy Fiber Optic Cables $50 - $150 Call to Book
Calibration Standards $100 - $200 Call to Book
Optical Filters $70 - $120 Call to Book
Custom Software Solutions SpectraWizard Software $500 - $800 Call to Book
Custom Application Development $1000 - $2000 Call to Book
Software Updates $150 - $300 Call to Book
Repair Services Spectrometer Repairs $200 - $400 Call to Book
Component Replacement $150 - $300 Call to Book
Calibration Post-Repair $100 - $250 Call to Book
Consultation Services Technical Consultation $100 - $200 Call to Book
Application Guidance $200 - $400 Call to Book
Research Advice $150 - $300 Call to Book
Training Services Spectrometer Operation Training $300 - $500 Call to Book
Software Usage Training $200 - $400 Call to Book
Data Analysis Training $250 - $450 Call to Book

What people love

From reviews
Excellent customer service Knowledgeable support Quick responses Great products Responsive technical support Robust spectrometers Helpful staff Great technical support Great support for applications Great calibration service

About this business

StellarNet, Inc. is the top global source of pocket spectrometers, systems, and applications for production, research, education, and OEM. These systems are reliable and of research quality for every setting, including the laboratory, process, or field. StellarNet StellarElite™ spectrometer systems are also available now. StellarElite Systems provide up to 10x optical gain, ultra-sensitive detectors, and feature auto-mapping microscopy choices! StellarElite provides high performance at a low cost and is a step up from StellarNet’s renowned BLUE-Wave and BLACK-Comet. The Quasar, HYPER-Nova, and Quasar-UltraCool are some of the new spectrometers in this elite series.

Reviews Summary

StellarNet's customer satisfaction with their spectrometers and customer support abounds. Their sales representative David Parrino is celebrated for his competence and availability when customers need any help. Various users highlighted the repair and calibration services provided by StellarNet, which made a difference in their experiments. In one review, a user said they felt like part of the StellarNet family because they had the same experience, which was heartening. Despite the good quality of their products, some customers noted that the systems were robust and had excellent spectral quality. StellarNet are also credited for their great customer service, affordability, and the ability to customize their products. The reviews appreciated the company for their innovative updates and constant growth, and the customers who bought used products said they worked just as well as the new ones. Their fiber optic spectrogmeters are widespread, and their customer support team is friendly, helpful, and responsive. Overall, the customers found StellarNet to be a great product, service, and a great company. Customers recommend their new instruments for their low cost, excellent spectral performance, and the portability of their systems. Also, according to customer feedback, StellarNet has excellent customer support for both hardware and software requirements, and most customers are pleased with the provided support. In terms of customer support, stellarNet has sometimes exceeded expectations. Customers expressed their appreciation for the company, especially the support department, which is easy to work with. Other notable features of the company, according to StellarNet customers, are that the sales department will work with you and take the extra time necessary to help you be successful. StellarNet customers also love the evolving software, which is easy to learn and suitable for UV-Vis, UV-NIR, and Raman spectroscopy.

Frequently asked questions

7 questions
What do StellarNet Inc clients say about the work?
Clients frequently praise StellarNet for their outstanding customer service and technical support, particularly highlighting staff like David Parrino and Stephanie for their expertise and responsiveness. Reviewers also commend the robustness and reliability of their spectrometers, which perform well in various environments.
Does StellarNet Inc offer calibration services, and how do customers feel about them?
Yes, they provide calibration services including Spectrometer Calibration, Performance Testing, and Software Calibration. Customers have expressed satisfaction with the calibration process, noting that their spectrometers returned to perfect working condition after service.
What hours is StellarNet Inc open for business?
StellarNet Inc operates during the following hours: Monday: 9:00 AM - 5:30 PM, Tuesday: 9:00 AM - 5:30 PM, Wednesday: 9:00 AM - 5:30 PM, Thursday: 9:00 AM - 5:30 PM, Friday: 9:00 AM - 5:00 PM, Saturday: Closed, Sunday: Closed.
Can I get training on using the spectrometers from StellarNet Inc?
Yes, StellarNet offers Training Services, including Spectrometer Operation Training, Software Usage Training, and Data Analysis Training. Customers appreciate the thoroughness of the training provided, which helps them effectively utilize their spectrometer systems.
What types of spectrometers does StellarNet Inc provide?
StellarNet offers a variety of spectrometers, including the BLACK-comet Spectrometer, Hyper-NOVA Quasar-Raman Spectrometer, and Fiber Optic Spectrometers. Their products are noted for being compact, portable, and robust, making them suitable for diverse applications.
How does StellarNet Inc support customers with technical issues?
They provide Technical Support, including Software Support, Hardware Troubleshooting, and Bespoke Application Support. Reviewers have highlighted the team's quick response times and effective solutions, enhancing their overall experience with the products.
Where is StellarNet Inc located?
14390 Carlson Cir, Tampa, FL 33626, USA

Location & directions

Tampa, Florida
StellarNet Inc
Address
14390 Carlson Cir, Tampa, FL 33626, USA
Hours
Closed Now
StellarNet Inc Reviews · 4.8 average
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